Keerthan Roosevelt

Analyzed case load data to track engagement, attendance, and employment outcomes, contributing to 65%+ sustained employment outcomes for job-ready customers. Maintained and validated claim ant data across internal systems, ensuring 100% data accuracy and compliance with DWP policies and audit requirements. Identified trends in missed appointments and disengagement, implementing targeted follow-ups that improved attendance rates by ~20%. Produced structured case notes and performance summaries used for operational reporting, quality assurance, and decision-making. Collaborated with internal teams and external stakeholders to support data-informed referrals in to employment, training, and welfare programs.

Maintained and updated high-volume customer and financial data sets, ensuring data integrity, accuracy, and regulatory compliance. Analyzed customer records and payment data to identify discrepancies and resolve complex financial cases under strict deadlines. Supported operational reporting by tracking case progress, resolution timelines, and compliance metrics. Applied structured problem-solving to improve data accuracy and reduce repeated customer queries. Resolved complex financial issues and processed payments under tight deadlines, demonstrating strategic problem-solving in high-pressure environments.

Designed and delivered end-to-end analytical solutions to support business decision-making. Built interactive Power BI dashboards and automated ETL workflows, reducing reporting time by 35%. Designed SQL-based data pipelines and integrated data from APIs and flat files. Collaborated with stakeholders to refine project goals, demonstrating ability to manage data projects end-to-end. Conducted data cleaning, transformation, and validation to ensure reliable reporting.