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I'm Rachel Fergin, a Disability Services Coordinator with a background in psychology and sociology. I specialize in intake, admissions coordination, and documentation to support mental health services and positive client outcomes. I enjoy collaborating with clinical teams and stakeholders to ensure seamless service delivery. I bring hands-on experience in emergency mental health settings, hospital administration, and community organizations. I am passionate about process improvement, compliance, and compassionate communication to help individuals and teams thrive.…I'm Rachel Fergin, a Disability Services Coordinator with a background in psychology and sociology. I specialize in intake, admissions coordination, and documentation to support mental health services and positive client outcomes. I enjoy collaborating with clinical teams and stakeholders to ensure seamless service delivery. I bring hands-on experience in emergency mental health settings, hospital administration, and community organizations. I am passionate about process improvement, compliance, and compassionate communication to help individuals and teams thrive.

Rachel Fergin

Content Creator, Writer, Project Manager, +2

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I'm Rachel Fergin, a Disability Services Coordinator with a background in psychology and sociology. I specialize in intake, admissions coordination, and documentation to support mental health services and positive client outcomes. I enjoy collaborating with clinical teams and stakeholders to ensure seamless service delivery. I bring hands-on experience in emergency mental health settings, hospital administration, and community organizations. I am passionate about process improvement, compliance, and compassionate communication to help individuals and teams thrive.…I'm Rachel Fergin, a Disability Services Coordinator with a background in psychology and sociology. I specialize in intake, admissions coordination, and documentation to support mental health services and positive client outcomes. I enjoy collaborating with clinical teams and stakeholders to ensure seamless service delivery. I bring hands-on experience in emergency mental health settings, hospital administration, and community organizations. I am passionate about process improvement, compliance, and compassionate communication to help individuals and teams thrive.

Available to hire

I’m Rachel Fergin, a Disability Services Coordinator with a background in psychology and sociology. I specialize in intake, admissions coordination, and documentation to support mental health services and positive client outcomes. I enjoy collaborating with clinical teams and stakeholders to ensure seamless service delivery.

I bring hands-on experience in emergency mental health settings, hospital administration, and community organizations. I am passionate about process improvement, compliance, and compassionate communication to help individuals and teams thrive.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Disability Services Coordinator at Homewood Health Inc.

August 1, 2025 - Present

Spearhead end-to-end referral intake, including initial client screening, gathering background information, and coordinating with clinical teams to determine service suitability. Coordinate all logistics for inpatient admissions (admitting, client communication), ensuring a smooth and timely onboarding process. Maintain and update electronic case files, track treatment progress, and ensure all documentation, reports, and invoices meet accuracy and compliance standards. Serve as a primary point of contact for employers, insurers, affiliates, and internal teams, resolving inquiries quickly and supporting high-quality service delivery. Conduct client interviews for outcome measures and support individuals experiencing mental health challenges; respond to crisis calls following established protocols. Analyze case financials by monitoring closely, processing extensions, reviewing invoices, and escalating issues requiring managerial approval. Oversee platform updates, and support brand consi

Ministry Administrator / Receptionist at Holy Cross Lutheran Church

October 1, 2024 - July 1, 2025

Provided administrative services and support for all staff and congregation (1,000+ members). Maintained updated electronic records of attendance, pastoral acts/visits, and the organization website. Prepared certificates for baptisms, confirmation, new members, weddings, etc., and documented all official Pastoral Acts in the official Parish Record Book. Created and distributed monthly calendars and weekly mass emails. Organized weekly bulletins, materials, statistical information and media needed for staff and others. Screened phone calls and arranged appointments. Prepared Voters’ Reports, Agendas, and Minutes for meetings. Learned and utilized Shepherd’s Staff software program to maintain current membership information as well as the scheduling of all events and activities.

Service Clerk in Emergency Mental Health & Addiction Services (EMHAS) Unit at Homewood Health Centre / Guelph General Hospital

July 1, 2024 - August 1, 2025

Provided office support to the clinical areas with duties related to clerical, reception, scheduling, timekeeping, and clinical records functions. Processed and updated employee timecards using payroll system and prepared summary reports. Interacted with patients, staff, visitors, security, police, and volunteers empathetically in the hospital. Faxed, scanned, and discussed patient charts and related information following The Personal Health Information Protection Act (PHIPA) legislation guidelines and Guelph General Hospital confidentiality and privacy regulations.

Customer Experience Administrator at Reid’s Heritage Homes Ltd.

May 1, 2023 - September 1, 2023

Provided excellent service to stakeholders, including organizing New Homeowners Orientations and assisting with occupancy date notices. Managed communication with site staff, homeowners and purchasers regarding developments, property and unit readiness. Conducted unit inspections and supported the Warranty department for efficient data entry. Offered guidance to purchasers, maintained accurate records, and ensured uniform intercom programming. Coordinated purchaser details, including lawyer information and elevator reservations, while facilitating inter-departmental communication for top-notch customer service.

Volunteer at Supporting Neurodiversity through Adaptive Programming (SNAP)

January 1, 2023 - April 1, 2024

Working with children who have a range of characteristics and diagnoses from Autism Spectrum Disorder, Down Syndrome, Fetal Alcohol Spectrum Disorder, and Cerebral Palsy. Using purposeful activities masked through play, exercises, and activities to help with various developments in children. Encouraged effective social and verbal interactions, as well as physical movement challenges that aid in developing the proper muscle strength to help in other facets of day-to-day life. Main goals are object manipulation, body management, and fundamental movement skills, balance and gross motor activity, collaborative play, game-based and social skills.

Construction Administrator at Reid’s Heritage Homes Ltd.

May 1, 2022 - September 1, 2022

Managed information using Home Building Program software’s: NewStar Sales, NewStar Enterprise, Bluebeam, and Revu. Processed critical deposits into financial logging system and updated related files. Routinely organized and maintained files to have most recent documents. Reviewed redlines and decor lists for numerous homes, ensuring alignment and proper items were pulled into building execution packages. Updated spreadsheets and sensitive documents frequently.

Administrative Assistant / Receptionist at Canoeing the Grand

May 1, 2021 - September 1, 2021

Responded to phone calls and questions from inquiring customers. Assisted customers in person, and through online customer service email to book reservations. Made recommendations on trip booking details based on customers’ needs and capabilities to meet satisfaction. Learned how to use a computer program system to book and organize trip details. Cleaned equipment and kept workspaces up to high cleanliness standards to follow Covid-19 regulations. Received confidential payment details over phone precisely. Greeted customers upon arrival and prepared them with necessary equipment, a demonstration, and information to have a successful and enjoyable trip. Problem solved booking complications involving amounts of equipment, boats, and group numbers while coordinating various shuttle trips sent out at specific times and places.