Available to hire
I am a proactive individual dedicated to delivering results with a collaborative mindset. I enjoy working with others to understand needs, solve problems, and uphold company policies while driving customer satisfaction.
Adaptable and resilient, I handle day-to-day challenges well and communicate professionally across all levels. I am self-motivated, goal-driven, and eager to develop leadership, team-building, and service interaction skills within a professional, growth-focused organization that emphasizes client service and ongoing development.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Afrikaans
Fluent
English
Fluent
Norwegian
Intermediate
Work Experience
General Worker at Sotra Fish Industries
April 1, 2023 - PresentWeigh and pack fish fillets for export; operate the fillet machine; trim and cut fillet; pin bone; pack pallets; vacuum packaging; perform ad-hoc tasks as needed.
Production Operator at Slakteriet AS Flora
June 21, 2022 - March 31, 2023Execute production tasks including killing and slaughtering of fish, and removing intestines; pack fish for export and cold storage; grade and remove heads for further processing.
QA Software Test Analyst at White Hat Gaming PTY LTD
December 2, 2019 - March 31, 2022Proficient in English and Afrikaans; apply Agile principles in SDLC; develop test cases; perform functional, integration, regression and performance testing; log issues in Back Office and Jira; coordinate with developers; test casino games and promotions; verify regulatory changes.
Fraud Analyst at Moonspin Pty LTD
November 7, 2018 - November 29, 2019Verify new real money accounts; monitor transactions for velocity checks and investigate potential chargeback risks; block accounts; investigate suspected financial information misuse; communicate with players; ensure fair play.
Affiliate Manager at Cyberstrobe Marketing
March 1, 2016 - October 31, 2016Manage affiliate accounts; provide online materials and promotions; source new leads; coordinate payments; liaise with design; close deals and maintain relationships with affiliates.
Poker Integrity Team Lead at Derivco Estonia
May 1, 2014 - December 31, 2015Monitor health of poker games; detect fraud and cheating; manage player accounts; investigate chip dumping, collusion, misbehavior; lead a team; improve tools and procedures; compile shift reports.
Fraud and Collusion Team Leader at Datacash (Pty) Ltd., Century City
August 1, 2006 - March 31, 2014Screen registrations; vet online profiles; investigate fraud and collusion; manage payments; perform administration and reporting; respond to queries.
Financial Advisor at Metropolitan (MMI Holdings)
May 3, 2018 - October 26, 2018Provide financial planning; conduct needs analysis; present product offerings; build client relationships and governance; analyze market trends and ensure compliant advice.
Bonulogix (Olimp) Digital Designer at Bonulogix/Olimp
December 5, 2016 - December 22, 2017Update sports events on BetOlimp sites; manage CMS; create promotional campaigns; oversee social media; write copy; QA and translations; coordinate with affiliates.
Customer Loyalty Agent at Ongame (Pty) Ltd., V&A Waterfront, Cape Town
March 1, 2006 - August 31, 2006Investigate payments; provide online support; advise players on connectivity and promotions; test site issues; communicate resolution.
Team Leader at Chat 24 CC, Woodstock Cape Town
September 1, 2005 - February 28, 2006Motivate and train 13 outbound telesales consultants; manage workloads; monitor performance; liaise with client; resolve customer queries.
Financial Services/Personal Loans/In-Store Card Agent at Woolworths Financial Services (Pty) Ltd., Cape Town
April 1, 2003 - August 31, 2005Capture data for Woolworths Card and personal loans; handle account queries; update payments; issue/replace cards; support in-card program rollout.
Digital Designer at Bonulogix (Olimp)
December 5, 2016 - December 22, 2017Updated sports events on Betolimp websites; managed CMS; created promotional campaigns and banners; maintained social media; produced content and coordinated translations; tested systems and supported affiliates.
Ongame (Pty) Ltd., V&A Waterfront, Cape Town - Customer Loyalty Agent at Ongame (Pty) Ltd.
March 1, 2006 - August 31, 2006Provided online support for Ongame customers; assisted with connectivity, site issues, and promotions; tested games and liaised with IT to resolve issues.
Financial Services / In-Store Card Agent at Woolworths Financial Services (Pty) Ltd., Cape Town
April 1, 2003 - August 31, 2005Captured card and loan data, handled account queries, updated payments, and supported card management; contributed to Customer Central implementation.
Education
ISTQB Agile Tester (CTFL-AT) certification at SASTQB
January 11, 2030 - December 3, 2024ISTQB Software testing certification at SASTQB
January 11, 2030 - April 30, 2024Udemy Testing Masterclass – From Novice to Expert at Udemy
January 11, 2030 - July 9, 2020Advanced Cashier Training at Ongame (Pty) Ltd., V&A Waterfront, Cape Town
January 11, 2030 - July 1, 2006Spectrum (computer package) at Datacash (Pty) Ltd. Century City
January 11, 2030 - August 1, 2006Short Programme in Call Centre Operations Management at Damelin School of Business and Management
March 1, 2006 - May 31, 2006Short Programme in Call Centre Operations Management at Damelin School of Business and Management
March 1, 2006 - May 31, 2006ISTQB® Agile Tester (CTFL-AT) certification at SASTQB
December 3, 2024 - January 5, 2026ISTQB Software testing certification at SASTQB
April 30, 2024 - January 5, 2026Udemy Testing Masterclass – From Novice to Expert at Udemy
July 9, 2020 - January 5, 2026Advanced Cashier Training at Ongame (Pty) Ltd., V&A Waterfront, Cape Town
July 1, 2006 - January 5, 2026Spectrum (computer package) training at Datacash (Pty) Ltd. Century City
August 1, 2006 - January 5, 2026Qualifications
ISTQB Agile Tester (CTFL-AT) certification
January 11, 2030 - December 3, 2024ISTQB Software testing certification
January 11, 2030 - April 30, 2024Udemy Testing Masterclass – From Novice to Expert
January 11, 2030 - July 9, 2020Advanced Cashier Training
January 11, 2030 - July 1, 2006Spectrum (computer package)
January 11, 2030 - August 1, 2006Short Programme in Call Centre Operations Management
March 1, 2006 - May 31, 2006ISTQB® Agile Tester (CTFL-AT) certification
December 3, 2024 - January 5, 2026ISTQB Software testing certification
April 30, 2024 - January 5, 2026Udemy: Testing Masterclass – From Novice to Expert
July 9, 2020 - January 5, 2026Industry Experience
Software & Internet, Financial Services, Gaming, Professional Services, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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