Jan Robert Erdin
I am a reliable Customer Support Executive with strong communication, organizational, and active listening skills.
About
I am a reliable Customer Support Executive with strong communication, organizational, and active listening skills.
I excel in sales management and support, and I am adept at building rapport with customers, delivering high retention, and guiding teams to effective problem resolution. I work well in both large and small team settings and bring a friendly, customer-focused approach to every engagement.
- 28 years' experience
- Joined January 2026
Languages
- SwedishFluent
- EnglishFluent
- LatvianAdvanced
Industry experience
- Travel & Hospitality
- Retail
- Professional Services
- Other
- Media & Entertainment
Work experience· 10 roles
Provided multi-channel customer support in Limassol, Cyprus, including live chat, email, and phone. Resolved inquiries, aided sales processes, and supported customer retention efforts while collaborating with product and sales teams.
Handled Western Union customer inquiries from the Riga market, leveraging CRM tools to resolve issues, ensure compliance, and maintain high service levels across channels.
Owned and operated a Riga-based restaurant; oversaw daily operations, guest services, staffing, scheduling, inventory, and financials to deliver quality dining experiences.
Education
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