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I am a reliable Customer Support Executive with strong communication, organizational, and active listening skills. I excel in sales management and support, and I am adept at building rapport with customers, delivering high retention, and guiding teams to effective problem resolution. I work well in both large and small team settings and bring a friendly, customer-focused approach to every engagement.…I am a reliable Customer Support Executive with strong communication, organizational, and active listening skills. I excel in sales management and support, and I am adept at building rapport with customers, delivering high retention, and guiding teams to effective problem resolution. I work well in both large and small team settings and bring a friendly, customer-focused approach to every engagement.

Jan Robert Erdin

Production Manager, Project Manager, Studio Manager, +2

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I am a reliable Customer Support Executive with strong communication, organizational, and active listening skills. I excel in sales management and support, and I am adept at building rapport with customers, delivering high retention, and guiding teams to effective problem resolution. I work well in both large and small team settings and bring a friendly, customer-focused approach to every engagement.…I am a reliable Customer Support Executive with strong communication, organizational, and active listening skills. I excel in sales management and support, and I am adept at building rapport with customers, delivering high retention, and guiding teams to effective problem resolution. I work well in both large and small team settings and bring a friendly, customer-focused approach to every engagement.

Available to hire

Limassol, Cyprus

I am a reliable Customer Support Executive with strong communication, organizational, and active listening skills.

I excel in sales management and support, and I am adept at building rapport with customers, delivering high retention, and guiding teams to effective problem resolution. I work well in both large and small team settings and bring a friendly, customer-focused approach to every engagement.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Swedish

Fluent

English

Fluent

Latvian

Advanced

Work Experience

Customer Support Executive at K Pax SkillOnNet

September 1, 2023 - May 1, 2025

Provided multi-channel customer support in Limassol, Cyprus, including live chat, email, and phone. Resolved inquiries, aided sales processes, and supported customer retention efforts while collaborating with product and sales teams.

Customer Support for Western Union at Transcom World Latvia

February 1, 2019 - August 1, 2023

Handled Western Union customer inquiries from the Riga market, leveraging CRM tools to resolve issues, ensure compliance, and maintain high service levels across channels.

Restaurant Owner at Fresco Pizzeria

April 1, 2017 - October 1, 2018

Owned and operated a Riga-based restaurant; oversaw daily operations, guest services, staffing, scheduling, inventory, and financials to deliver quality dining experiences.

Club Owner at Blow Lounge

January 1, 2016 - April 1, 2017

Managed club operations, including guest services, staff coordination, events, and vendor relationships; crafted customer-focused experiences in a fast-paced environment.

Club Owner at Paradise Club

October 1, 2013 - March 1, 2016

Led nightclub operations in Riga; oversaw hospitality, safety, guest services, and guest retention strategies.

Customer Support Executive at SIA Taxi Kurir

May 1, 2013 - September 1, 2013

Provided customer support for taxi services; managed inquiries, reservations, and issue resolution to ensure timely service in Riga.

Manpower Company Consulting at Various Companies

January 1, 2002 - January 1, 2013

Coordinated staff placements and consulting for multiple clients across Valmiera/Riga region; supported onboarding and client communications.

Company Owner at Different Company

January 1, 1995 - January 1, 2001

Entrepreneurial leadership role overseeing operations in Stockholm/Södertälje, Sweden; managed business development and cross-functional teams.