Available to hire
Hi, I’m Okikiola, a CRM and automation specialist focused on designing and operating B2B lead management systems. I work with HubSpot CRM, workflow automation, and SMTP-based email delivery to optimize lead capture, nurturing, and follow-up. I’m passionate about turning data and process insights into streamlined, scalable automation that accelerates response times and boosts conversions.
I excel at analyzing gaps in lead handling, automating customer communications, and structuring clear processes, dashboards, and reporting to provide visibility and continuous improvement in fast-paced B2B environments.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
CRM Automation Specialist at LeadGuard
January 1, 2024 - PresentDesigned and implemented a production-ready B2B CRM automation system to manage inbound leads, missed calls, and customer inquiries. Configured HubSpot CRM to manage contacts, pipelines, lifecycle stages, tasks, and follow-ups across multiple client environments. Built workflow automations using Make to trigger internal alerts, task creation, and automated email follow-ups based on lead behavior. Integrated SMTP-based email delivery (Hostinger) to ensure reliable outbound automation and follow-up communication. Reduced manual lead handling and follow-up delays by automating response logic and task orchestration. Analyzed lead handling gaps and designed automation logic to improve response time, visibility, and conversion potential. Structured internal operational processes for lead tracking, monitoring, and reporting.
CRM Automation Specialist – B2B Lead Operations at LeadGuard
January 1, 2024 - PresentDesigned and implemented a production-ready B2B CRM automation system to manage inbound leads, missed calls, and customer inquiries. Configured HubSpot CRM to manage contacts, pipelines, lifecycle stages, tasks, and follow-ups across multiple client environments. Built workflow automations using Make to trigger internal alerts, task creation, and automated email follow-ups based on lead behavior. Integrated SMTP-based email delivery (Hostinger) to ensure reliable outbound automation and follow-up communication. Reduced manual lead handling and follow-up delays by automating response logic and task orchestration. Analyzed lead handling gaps and designed automation logic to improve response time, visibility, and conversion potential. Structured internal operational processes for lead tracking, monitoring, and reporting.
Education
Bachelor’s Degree in Information Management at Wittenborg University of Applied Sciences, Netherlands
January 11, 2030 - January 5, 2026Bachelor’s Degree in Information Management at Wittenborg University of Applied Sciences, Netherlands
January 11, 2030 - January 8, 2026Qualifications
CompTIA A+
January 11, 2030 - January 5, 2026CompTIA Network+
January 11, 2030 - January 5, 2026CompTIA Security+
January 11, 2030 - January 5, 2026CompTIA A+
January 11, 2030 - January 8, 2026CompTIA Network+
January 11, 2030 - January 8, 2026CompTIA Security+
January 11, 2030 - January 8, 2026Industry Experience
Software & Internet, Professional Services, Other
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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