Lorena Boschetti
I am a customer service and compliance professional with extensive experience in client relations, escalation management, and operational process coordination.
About
I am a customer service and compliance professional with extensive experience in client relations, escalation management, and operational process coordination. I am used to working independently, meeting tight deadlines, and delivering precise, high-quality results in time-sensitive environments.
I value clear communication, efficiency, and accuracy, especially in remote collaboration settings. I am comfortable handling urgent, short-term tasks and providing clean, user-friendly outputs, including brief explanations or walkthroughs when required.
I have been an active video game player since the age of 18, playing across a wide range of genres such as shooters, strategy games, MOBAs, RPGs, and mobile games. This has strongly developed my attention to detail, system understanding, pattern recognition, and problem-solving skills, which I naturally apply to analytical and structured tasks.
I am looking for flexible, remote opportunities with fast turnaround times, where precision, efficiency, and clear communication are valued. In addition to Power BI-related tasks, I would also be very interested in data annotation, map annotation, or similar structured data support roles, should such positions be available.
- 17 years' experience
- Joined January 2026
Skills· 7
Languages
- GermanFluent
- ItalianFluent
- EnglishFluent
- FrenchFluent
Industry experience
- Financial Services
- Professional Services
More experts in Zurich, Switzerland
Work experience· 8 roles
Ensured compliance with internal policies as well as regulatory requirements according to FINMA and VQF guidelines, particularly regarding transaction and usage limits. Handled and responded to official regulatory and authority requests within required deadlines. Prepared and submitted monthly compliance and risk reports. Led and coordinated the Customer Support Team, including scheduling and quality assurance of customer communications. Handled complex customer inquiries and escalation cases in direct coordination with Compliance and Management. Analyzed customer feedback and support data to identify trends, optimize processes, and detect potential risk indicators early. Collaborated closely with internal departments (Legal, Risk, Operations) to effectively integrate regulatory requirements into operational processes.
Handled multilingual (D/E/I) COVID-19 inquiries.
Managing daily operations; Handling procurement and workshop scheduling; Managing all customer interactions; Overseeing invoicing, supplier coordination, and administrative tasks.
Certifications and awards· 8
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