I am a customer service and compliance professional with extensive experience in client relations, escalation management, and operational process coordination. I am used to working independently, meeting tight deadlines, and delivering precise, high-quality results in time-sensitive environments. I value clear communication, efficiency, and accuracy, especially in remote collaboration settings. I am comfortable handling urgent, short-term tasks and providing clean, user-friendly outputs, including brief explanations or walkthroughs when required. I have been an active video game player since the age of 18, playing across a wide range of genres such as shooters, strategy games, MOBAs, RPGs, and mobile games. This has strongly developed my attention to detail, system understanding, pattern recognition, and problem-solving skills, which I naturally apply to analytical and structured tasks. I am looking for flexible, remote opportunities with fast turnaround times, where precision, efficiency, and clear communication are valued. In addition to Power BI-related tasks, I would also be very interested in data annotation, map annotation, or similar structured data support roles, should such positions be available.

Lorena Boschetti

I am a customer service and compliance professional with extensive experience in client relations, escalation management, and operational process coordination. I am used to working independently, meeting tight deadlines, and delivering precise, high-quality results in time-sensitive environments. I value clear communication, efficiency, and accuracy, especially in remote collaboration settings. I am comfortable handling urgent, short-term tasks and providing clean, user-friendly outputs, including brief explanations or walkthroughs when required. I have been an active video game player since the age of 18, playing across a wide range of genres such as shooters, strategy games, MOBAs, RPGs, and mobile games. This has strongly developed my attention to detail, system understanding, pattern recognition, and problem-solving skills, which I naturally apply to analytical and structured tasks. I am looking for flexible, remote opportunities with fast turnaround times, where precision, efficiency, and clear communication are valued. In addition to Power BI-related tasks, I would also be very interested in data annotation, map annotation, or similar structured data support roles, should such positions be available.

Available to hire

I am a customer service and compliance professional with extensive experience in client relations, escalation management, and operational process coordination. I am used to working independently, meeting tight deadlines, and delivering precise, high-quality results in time-sensitive environments.

I value clear communication, efficiency, and accuracy, especially in remote collaboration settings. I am comfortable handling urgent, short-term tasks and providing clean, user-friendly outputs, including brief explanations or walkthroughs when required.

I have been an active video game player since the age of 18, playing across a wide range of genres such as shooters, strategy games, MOBAs, RPGs, and mobile games. This has strongly developed my attention to detail, system understanding, pattern recognition, and problem-solving skills, which I naturally apply to analytical and structured tasks.

I am looking for flexible, remote opportunities with fast turnaround times, where precision, efficiency, and clear communication are valued. In addition to Power BI-related tasks, I would also be very interested in data annotation, map annotation, or similar structured data support roles, should such positions be available.

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Language

German
Fluent
Italian
Fluent
English
Fluent
French
Fluent

Work Experience

Customer Service & Compliance Manager at Värdex Suisse AG
June 1, 2021 - Present
Ensured compliance with internal policies as well as regulatory requirements according to FINMA and VQF guidelines, particularly regarding transaction and usage limits. Handled and responded to official regulatory and authority requests within required deadlines. Prepared and submitted monthly compliance and risk reports. Led and coordinated the Customer Support Team, including scheduling and quality assurance of customer communications. Handled complex customer inquiries and escalation cases in direct coordination with Compliance and Management. Analyzed customer feedback and support data to identify trends, optimize processes, and detect potential risk indicators early. Collaborated closely with internal departments (Legal, Risk, Operations) to effectively integrate regulatory requirements into operational processes.
Call Center Agent (temporary) at Medgate AG
November 1, 2020 - May 31, 2021
Handled multilingual (D/E/I) COVID-19 inquiries.
Operations & Service Manager at CC Racing GmbH
April 1, 2018 - March 31, 2020
Managing daily operations; Handling procurement and workshop scheduling; Managing all customer interactions; Overseeing invoicing, supplier coordination, and administrative tasks.
Commercial Employee at Firesafe AG
July 1, 2017 - January 31, 2018
Purchasing management and supplier coordination.
Commercial Employee at GR Rapido Service GmbH
April 1, 2011 - September 30, 2016
Quotations & order management, customer service; Procurement of spare parts & supplier coordination; Incoming goods inspection & quality.
Customer Care / Call Center at UBS Card Center AG
September 1, 2010 - November 30, 2010
Credit card support & consultation (D/F/I).
Customer Service Employee at mobilezone AG
October 1, 2008 - August 31, 2010
Sales & customer consultation (D/F/I/E); Product image editing with Photoshop; Managing translations for the online shop (DE -FR, DE -IT).
Customer Service Employee at mobiletouch AG
October 1, 2007 - October 31, 2008
Customer service (D/F/I).

Education

Add your educational history here.

Qualifications

Agile Leadership
January 1, 2025 - January 2, 2025
Professional Business Correspondence – Writing Emails & Letters
January 1, 2024 - January 2, 2024
Effective Telephone Communication
January 1, 2023 - January 2, 2023
New to Leadership Role
January 1, 2022 - January 2, 2022
IT Security Training
January 1, 2025 - January 2, 2025
What Is Leadership?
January 1, 2024 - January 2, 2024
AML Basic Compliance Training
January 11, 2030 - January 5, 2026
Advanced AML and Compliance Measures
January 11, 2030 - January 5, 2026

Industry Experience

Financial Services, Professional Services