LB

Lorena Boschetti

Available to hire

I am a customer service and compliance professional with extensive experience in client relations, escalation management, and operational process coordination.

About

I am a customer service and compliance professional with extensive experience in client relations, escalation management, and operational process coordination. I am used to working independently, meeting tight deadlines, and delivering precise, high-quality results in time-sensitive environments.

I value clear communication, efficiency, and accuracy, especially in remote collaboration settings. I am comfortable handling urgent, short-term tasks and providing clean, user-friendly outputs, including brief explanations or walkthroughs when required.

I have been an active video game player since the age of 18, playing across a wide range of genres such as shooters, strategy games, MOBAs, RPGs, and mobile games. This has strongly developed my attention to detail, system understanding, pattern recognition, and problem-solving skills, which I naturally apply to analytical and structured tasks.

I am looking for flexible, remote opportunities with fast turnaround times, where precision, efficiency, and clear communication are valued. In addition to Power BI-related tasks, I would also be very interested in data annotation, map annotation, or similar structured data support roles, should such positions be available.

  • 17 years' experience
  • Joined January 2026

Languages

  • GermanFluent
  • ItalianFluent
  • EnglishFluent
  • FrenchFluent

Industry experience

  • Financial Services
  • Professional Services

Work experience· 8 roles

Customer Service & Compliance Manager · Värdex Suisse AGJun 2021 – Present · 5 yrs 6 mos

Ensured compliance with internal policies as well as regulatory requirements according to FINMA and VQF guidelines, particularly regarding transaction and usage limits. Handled and responded to official regulatory and authority requests within required deadlines. Prepared and submitted monthly compliance and risk reports. Led and coordinated the Customer Support Team, including scheduling and quality assurance of customer communications. Handled complex customer inquiries and escalation cases in direct coordination with Compliance and Management. Analyzed customer feedback and support data to identify trends, optimize processes, and detect potential risk indicators early. Collaborated closely with internal departments (Legal, Risk, Operations) to effectively integrate regulatory requirements into operational processes.

Call Center Agent (temporary) · Medgate AGNov 2020 – May 2021 · 7 mos

Handled multilingual (D/E/I) COVID-19 inquiries.

Operations & Service Manager · CC Racing GmbHApr 2018 – Mar 2020 · 2 yrs

Managing daily operations; Handling procurement and workshop scheduling; Managing all customer interactions; Overseeing invoicing, supplier coordination, and administrative tasks.

Commercial Employee · Firesafe AGJul 2017 – Jan 2018 · 7 mos
Commercial Employee · GR Rapido Service GmbHApr 2011 – Sep 2016 · 5 yrs 6 mos
Customer Care / Call Center · UBS Card Center AGSep 2010 – Nov 2010 · 3 mos
Customer Service Employee · mobilezone AGOct 2008 – Aug 2010 · 1 yr 11 mos
Customer Service Employee · mobiletouch AGOct 2007 – Oct 2008 · 1 yr 1 mo

Certifications and awards· 8

Agile Leadership2025
Professional Business Correspondence – Writing Emails & Letters2024
Effective Telephone Communication2023
New to Leadership Role2022

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