Bilingual professional with over ten years of experience in tourism and hospitality, focused on building strong, long-lasting relationships with customers from diverse cultures. Proven track record in customer experience, sales, and graphic design, excelling in organizing retail operations, merchandising, and leading teams and small projects. Development-oriented, actively seeking new opportunities where my skills in communication, organization, and knowledge of Marketing can be applied and expanded.

Izaura Louise

Bilingual professional with over ten years of experience in tourism and hospitality, focused on building strong, long-lasting relationships with customers from diverse cultures. Proven track record in customer experience, sales, and graphic design, excelling in organizing retail operations, merchandising, and leading teams and small projects. Development-oriented, actively seeking new opportunities where my skills in communication, organization, and knowledge of Marketing can be applied and expanded.

Available to hire

Bilingual professional with over ten years of experience in tourism and hospitality, focused
on building strong, long-lasting relationships with customers from diverse cultures. Proven
track record in customer experience, sales, and graphic design, excelling in organizing
retail operations, merchandising, and leading teams and small projects.
Development-oriented, actively seeking new opportunities where my skills in
communication, organization, and knowledge of Marketing can be applied and expanded.

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Language

English
Fluent
Spanish; Castilian
Advanced
Portuguese
Fluent

Work Experience

Content Management Specialist at Princess Cruises
June 1, 2022 - Present
Managed the complete daily entertainment content cycle, from curation to display, ensuring the punctual delivery of information and programs to all guests, guaranteeing accurate display at stipulated times and locations; conducted daily physical inspections on all onboard screens to verify full hardware functionality and the correct transmission of all ship content and advertisements; acted proactively in the immediate identification and resolution of content display failures, ensuring the continuous availability of visual communication and entertainment.
Customer Service and Sales at Harding Brothers/Princess Cruises
June 1, 2017 - Present
Consistently exceeded personal and company sales targets; served as a product specialist and conducted educational and promotional events, communicating detailed brand information to large audiences and increasing awareness of collections and brand history through informative sessions; managed small projects and led temporary teams during stock receiving and inventory counting processes; provided essential support and managed inventories, ensuring data accuracy and product availability.
Graphic Design (Internship) at Happythreads
July 1, 2014 - October 1, 2014
Laid out the professional uniform catalog (Nursing, Medicine, and Dentistry), ensuring fidelity to the layout and the technical preparation of the material for printing (pre-press); executed advanced photographic treatment (retouching, color, brightness, and contrast adjustment) on uniform model images, using Adobe Photoshop, ensuring visual quality and photo standardization in the catalog.

Education

Bachelor's Degree in Marketing at Universidade Anhembi Morumbi
January 11, 2030 - January 5, 2026
Post-Graduate Certificate in Customer Experience in Tourism at Universidade Anhembi Morumbi
January 11, 2030 - January 1, 2021
Bachelor's Degree in Graphic Design at Universidade FMU
January 11, 2030 - January 1, 2013
Technical Degree in Graphic Arts at SENAI Theobaldo de Nigris
January 11, 2030 - January 1, 2009

Qualifications

Post-Graduate Certificate in Customer Experience in Tourism
January 11, 2030 - January 1, 2021

Industry Experience

Travel & Hospitality, Media & Entertainment, Retail, Professional Services, Other