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Hi, I’m Reem Jubain. I’m a dynamic and results-driven operations and growth professional with over 10 years of experience in e-commerce and SaaS operations. I currently serve as Operations Head at Happipad, where I drive cross-functional collaboration, optimize workflows, and scale platform operations in the rental tech space. I bring a customer-first mindset and a track record of onboarding improvements, process automation, and data-driven decision making. My entrepreneurial background as a Co-Founder of an e-commerce store sharpened my hands-on expertise in digital marketing, user experience, product lifecycle management, stakeholder engagement, and partnerships. I’m passionate about technology and innovation, and I’m eager to contribute my skills toward customer success, onboarding, or operational excellence at a mission-driven tech company.…Hi, I’m Reem Jubain. I’m a dynamic and results-driven operations and growth professional with over 10 years of experience in e-commerce and SaaS operations. I currently serve as Operations Head at Happipad, where I drive cross-functional collaboration, optimize workflows, and scale platform operations in the rental tech space. I bring a customer-first mindset and a track record of onboarding improvements, process automation, and data-driven decision making. My entrepreneurial background as a Co-Founder of an e-commerce store sharpened my hands-on expertise in digital marketing, user experience, product lifecycle management, stakeholder engagement, and partnerships. I’m passionate about technology and innovation, and I’m eager to contribute my skills toward customer success, onboarding, or operational excellence at a mission-driven tech company.

Reem Jubain

Project Manager, Digital Marketer, Brand Designer, +2

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Hi, I’m Reem Jubain. I’m a dynamic and results-driven operations and growth professional with over 10 years of experience in e-commerce and SaaS operations. I currently serve as Operations Head at Happipad, where I drive cross-functional collaboration, optimize workflows, and scale platform operations in the rental tech space. I bring a customer-first mindset and a track record of onboarding improvements, process automation, and data-driven decision making. My entrepreneurial background as a Co-Founder of an e-commerce store sharpened my hands-on expertise in digital marketing, user experience, product lifecycle management, stakeholder engagement, and partnerships. I’m passionate about technology and innovation, and I’m eager to contribute my skills toward customer success, onboarding, or operational excellence at a mission-driven tech company.…Hi, I’m Reem Jubain. I’m a dynamic and results-driven operations and growth professional with over 10 years of experience in e-commerce and SaaS operations. I currently serve as Operations Head at Happipad, where I drive cross-functional collaboration, optimize workflows, and scale platform operations in the rental tech space. I bring a customer-first mindset and a track record of onboarding improvements, process automation, and data-driven decision making. My entrepreneurial background as a Co-Founder of an e-commerce store sharpened my hands-on expertise in digital marketing, user experience, product lifecycle management, stakeholder engagement, and partnerships. I’m passionate about technology and innovation, and I’m eager to contribute my skills toward customer success, onboarding, or operational excellence at a mission-driven tech company.

Available to hire

Hi, I’m Reem Jubain. I’m a dynamic and results-driven operations and growth professional with over 10 years of experience in e-commerce and SaaS operations. I currently serve as Operations Head at Happipad, where I drive cross-functional collaboration, optimize workflows, and scale platform operations in the rental tech space. I bring a customer-first mindset and a track record of onboarding improvements, process automation, and data-driven decision making.

My entrepreneurial background as a Co-Founder of an e-commerce store sharpened my hands-on expertise in digital marketing, user experience, product lifecycle management, stakeholder engagement, and partnerships. I’m passionate about technology and innovation, and I’m eager to contribute my skills toward customer success, onboarding, or operational excellence at a mission-driven tech company.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

Operations Head at Happipad

June 1, 2023 - Present

Managed daily operational activities, ensuring seamless workflow and process efficiency. Acted as the key liaison between departments, facilitating cross-team collaboration and communication. Oversaw program execution and nurtured partnerships to align with company objectives. Tracked key performance metrics, provided reports, and identified areas for improvement. Set up system automation, such as Go High Level CRM software, workflows, email campaigns, Google Ads, and Meta Ads. Developed solutions to operational challenges and implemented process optimizations.

Co-Founder / Owner at Self-Employed (e-commerce store)

December 1, 2015 - September 30, 2022

Developed, promoted, and marketed an e-commerce store delivering exceptional, high-quality, and trusted consumer buying experiences for leading trends in beauty, wellness, and lifestyle products. Built and managed marketing and digital plan, online strategy, and key performance indicators. Consulted with business partners, suppliers, and brands to optimize sales, product quality, and offerings, and to improve overall customer ratings and e-commerce experience. Planned, defined, and created product pages and content to optimize organic search engine results and traffic. Worked with partners and agencies to build sales and traffic via the store (email marketing campaigns, promotions, and others).

Senior Project Manager at Noor Dubai Foundation

October 1, 2012 - October 31, 2015

Managed philanthropic regional and global programs such as the Track Om a Elimination program in strategic partnership with The Carter Center USA. Drove social media and public relations agenda and milestones for the foundation. Developed CSR and fundraising programs, including the annual Art4 Sight fundraiser in partnership with local and private entities, raising over Dh14.7 million to fund blindness treatment, prevention, and education programs globally. Developed reports and insights for the overall strategy of the foundation’s projects and activities.

Adjunct English Instructor at Linguaphone Group

April 1, 2012 - October 31, 2012

Contributed to curriculum development and teaching excellence in English as a Second Language (ESL), including preparation and delivery of tutorials and teaching content and assessments for working professionals.

Marketing And Public Relations Specialist at Al Noor Rehabilitation & Welfare Association for People of Determination

March 1, 2009 - November 30, 2011

Oversee all phases of the organization’s NFP projects, including project setup, program and design, scheduling, budgets, and liaison with cross-functional departments. Organized and drove partner charity fundraisers, sponsored events, and CSR campaigns with regional and global alliances and sponsors such as Samsung, The Emirates Airline Foundation, L’Oréal, Dubai Duty-Free, BGC, Sir Tim Clarke, Microsoft, Emirates, NBD, Dubai Police, Zurich, and MBC Media Group. Managed and oversaw marketing and PR budgets, finances, and management reports. Coordinated with ministries, governmental bodies, private authorities, and institutions on the center’s agenda and plans. Built and maintained relationships with media partners and outlets. Developed and implemented targeted public relations strategies and campaigns to drive key strategic PR objectives.