Alexandra Bucuroiu

Senior survey programmer at Censuswide

Creating and managing marketing research surveys in Tivian and Forsta.

Senior survey programmer at Opinion Health

In a small company, involved in almost everything: managing and programming quantitative and qualitative surveys; translating surveys for multilingual projects; research; working with clients and suppliers; sample preparation, launching surveys and field monitoring; quality checking of the data; answering queries about the data and setup, keeping in touch with respondents and clients during fieldwork; data processing and sometimes data analysis.

IT System & Platform Executive at Opinion Health

Involved in all technical and network aspects of hosting platforms and systems (Tivian/Questback, Sawtooth, the website, ESET, WATI, Tableau, etc). Worked with a team of developers on creating new question types, updating the template and custom scripting. Responsible for respondents database maintenance (adding respondents, updating their details, removing unsubscribes, keeping it clean and accurate for the rest of the team to easily use it). Tested new possible platforms and apps for daily workflow (bulk WhatsApp texting, testing platforms like Tableau and Alteryx for analysis and visualization of data).

Customer service call handling at Expolink

Search or add customers in the database; take orders (provide details about items, verify stock), upsell different products, make payments.

Survey programmer at Ipsos Interactive Services (IIS)

Analyzing and discussing with client/project manager over the initial materials for the project. Scripting based on final materials of the project. Testing and updating the project based on client’s suggestions. Monitoring the live activity of the project.

Customer service agent at CGS Romania (for AOL Inc.)

Handle calls to provide information about accounts, products and services; help resolve billing issues; inform clients about new products and upgrades.

Customer service agent at CGS (Computer Generated Solutions Romania)

Billing department for AOL; took calls to provide account information, resolve billing issues, and upsell products.