I am a creative and motivated professional with a passion for digital marketing and customer support. I have experience in customer communication, managing high-volume interactions, and creating engaging online content. I thrive in collaborative environments and enjoy utilizing my skills to solve problems and enhance user experiences.

Gabriela Kapali

I am a creative and motivated professional with a passion for digital marketing and customer support. I have experience in customer communication, managing high-volume interactions, and creating engaging online content. I thrive in collaborative environments and enjoy utilizing my skills to solve problems and enhance user experiences.

Available to hire

I am a creative and motivated professional with a passion for digital marketing and customer support. I have experience in customer communication, managing high-volume interactions, and creating engaging online content. I thrive in collaborative environments and enjoy utilizing my skills to solve problems and enhance user experiences.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Advanced
Albanian
Fluent

Work Experience

Waiter at Celebrity Cruises
June 1, 2024 - Present
Waiter on a cruise ship delivering meals, assisting guests, and maintaining service standards.
Logistics Officer at BOSG
October 1, 2024 - Present
Logistics coordination and operations support.
Customer Support Representative at We Are Fiber
May 1, 2020 - May 1, 2024
Served as an official intermediary between customers and partner companies for issue resolution, analyzing customer emails to negotiate and finalize decisions.

Education

Nurse at Albania University
October 20, 2020 - January 5, 2026

Qualifications

Nurse License
January 11, 2030 - January 5, 2026

Industry Experience

Media & Entertainment, Travel & Hospitality, Professional Services, Healthcare, Transportation & Logistics, Education