Anna Osadchik

Knowledge Manager at EY CCaSS Austria (formerly denkstatt)

Designed, built, and administered the company-wide intranet and internal knowledge platform using Microsoft 365, including SharePoint, Teams, and OneDrive; supported cloud migration to Microsoft 365/SharePoint Online with proper data structuring, version control, access rights, and security compliance; configured and maintained SharePoint sites, document libraries, metadata, lists, workflows, and permission groups; delivered company-wide training and onboarding on Microsoft 365 tools; developed knowledge-sharing frameworks and content libraries to improve findability and consistency; provided first-line IT and system support, resolved access and synchronization issues, and documented patterns for escalation.

Knowledge Manager at EY CCASS Austria (former denkstatt)

Designed, built, and administered the company-wide intranet and internal knowledge platform using Microsoft 365 (SharePoint, Teams, and OneDrive) including architecture, permissions, governance. Supported cloud migration from on-prem storage to Microsoft Azure/SharePoint Online, ensuring correct data structuring, version control, access rights, and security compliance. Configured, customized, and maintained SharePoint sites, document libraries, metadata, lists, workflows, and permission groups to support operational needs across departments. Delivered company-wide training and onboarding on Microsoft 365 tools, increasing adoption and digital workflow maturity. Developed knowledge-sharing frameworks, documentation standards, and content libraries to improve findability, consistency, and cross-team collaboration. Provided first-line IT and systems support; resolved access, synchronization, and login issues; identified recurring patterns and escalated complex issues to IT with detailed d

Marketing Operations Manager at Lottoland

Led a team of 4 including recruitment, onboarding, training, and performance feedback; designed and optimized internal knowledge systems and operational processes, reducing turnaround times, resolving cross-department bottlenecks, and improving consistency of information flow. Built and refined internal tooling and documentation frameworks to support collaboration between Marketing, Product, and Customer Operations. Managed key internal stakeholder relationships; ensured alignment on priorities and messaging; supported web and campaign production, updating content and layouts using HTML/CSS across landing pages and promotional materials. Implemented SaaS solutions and automation tools to streamline operational workflows, improve reporting, and enhance team efficiency. Created PowerShell scripts to automate routine tasks, manage system configurations, and support cross-departmental processes.

Translator at Red Carpet

Translated full-length film scripts and dialogue between Russian and Bulgarian, ensuring linguistic accuracy and cultural nuance. Successfully translated the feature film Aga into Russian — later selected for the 68th Berlin International Film Festival main program. Performed proofreading and editing of documents in Russian, Bulgarian, and English to ensure clarity, consistency, and stylistic precision.

Content Project Manager at Intovus

Managed and optimized content across 15+ international websites to expand audience reach and support marketing goals; administered multiple CMS platforms (Kentico, Umbraco, WordPress, Drupal) and executed website updates using HTML, SEO practices, and Google Analytics insights; led a major website migration from Kentico to WordPress; reduced translation and content preparation time by using corpus-based translation tools; served as central coordination point for website content, email marketing, and promotional activities; launched internal 'Share Your Experience' knowledge-sharing sessions to improve cross-team collaboration.

Content Project Manager at Internovus

Managed and optimized content across 15+ international websites to expand audience reach and support marketing goals. Administered multiple CMS platforms (Kentico, Umbraco, WordPress, Drupal) and executed website updates using HTML, SEO practices, and Google Analytics insights. Led a key website migration from Kentico to WordPress, implementing design and content improvements to modernize site structure and usability. Reduced translation and content preparation time by leveraging corpus-based translation tools for English–Russian workflows. Acted as the central coordination point for website content, email marketing, and promotional activities, collaborating closely with marketing and project teams to align messaging and audience strategy. Launched and facilitated internal 'Share Your Experience' knowledge-sharing sessions to boost cross-team collaboration and skill development.

Information Technology and Services Consultant at William Hill

Provided bilingual real-time technical assistance and troubleshooting across multiple platforms via chat, phone, and ticketing channels, maintaining high service quality and timely issue resolution. Reduced manual work by leading the implementation of a cloud-based system that reduced information search time by 35% and improved cross-team collaboration across five departments. Developed standardized documentation and onboarding processes, enabling new employees to be productive 2x faster and reducing support requests by 25%.

International Marketing Expert at Microinvest Software Company

Managed and updated multiple company websites; monitored SEO and online visibility across international markets; planned and coordinated 10+ global conferences ensuring branding consistency, speaker coordination, and event execution; developed marketing campaigns and promotional materials to support product launches and growth; contributed to a 12% sales increase by strengthening brand positioning and customer engagement.