Nicole Landestoy

Submissions Officer - Operations at VFS Global

Processed and verified visa application documents for completeness and accuracy, ensuring compliance with consulate and VFS Global standards. Delivered front-line customer service via email and phone; resolved inquiries and provided clear process guidance. Managed financial transactions, application records, and secure handling of passports/documents; coordinated timely delivery to applicants. Adhered to SOPs and promoted value-added services; consistently met turnaround times and quality benchmarks.

Community Associate at Equiliem

Welcomed and engaged migrant/asylum-seeking residents as they entered hotel sanctuaries and conducted intake interviews and assessments to identify the needs and vulnerabilities of asylum seekers, ensuring appropriate referrals and services were provided. Served as a primary point of contact for asylum seekers, providing guidance, support, and resources to help them navigate their new environment. Collaborated with other staff members to address complex cases and provide holistic support to asylum seekers, advocating for their rights and needs. Responded to crisis situations and emergencies promptly, following established protocols and ensuring the safety and well-being of asylum seekers and staff members.

Sales Associate/Cashier at Michaels

Employed excellent communication and organizational skills to provide exceptional customer service. Worked as a team member performing cashier duties, product assistance and cleaning. Remained courteous and calm when assisting with customer complaints, especially during moments of customer dissatisfaction. Stocked inventory regularly and processed merchandise returns and exchanges.