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Hello! I’m Michelle Hayek, a customer service and administrative professional who arrived in Australia in 2020. I bring a robust background across sales, social media management, and office support, thriving in fast-paced environments. I enjoy building strong client relationships and ensuring smooth operations, from cash handling to inventory accuracy. I’m a proactive problem-solver who adapts quickly, excels at coordinating schedules, and maintains neat showroom and office spaces. I’m excited to contribute to a team with my attention to detail and commitment to customer satisfaction.…Hello! I’m Michelle Hayek, a customer service and administrative professional who arrived in Australia in 2020. I bring a robust background across sales, social media management, and office support, thriving in fast-paced environments. I enjoy building strong client relationships and ensuring smooth operations, from cash handling to inventory accuracy. I’m a proactive problem-solver who adapts quickly, excels at coordinating schedules, and maintains neat showroom and office spaces. I’m excited to contribute to a team with my attention to detail and commitment to customer satisfaction.

Micha

Studio Manager, Production Manager, Production Assistant, +3

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Hello! I’m Michelle Hayek, a customer service and administrative professional who arrived in Australia in 2020. I bring a robust background across sales, social media management, and office support, thriving in fast-paced environments. I enjoy building strong client relationships and ensuring smooth operations, from cash handling to inventory accuracy. I’m a proactive problem-solver who adapts quickly, excels at coordinating schedules, and maintains neat showroom and office spaces. I’m excited to contribute to a team with my attention to detail and commitment to customer satisfaction.…Hello! I’m Michelle Hayek, a customer service and administrative professional who arrived in Australia in 2020. I bring a robust background across sales, social media management, and office support, thriving in fast-paced environments. I enjoy building strong client relationships and ensuring smooth operations, from cash handling to inventory accuracy. I’m a proactive problem-solver who adapts quickly, excels at coordinating schedules, and maintains neat showroom and office spaces. I’m excited to contribute to a team with my attention to detail and commitment to customer satisfaction.

Available to hire

Hello! I’m Michelle Hayek, a customer service and administrative professional who arrived in Australia in 2020. I bring a robust background across sales, social media management, and office support, thriving in fast-paced environments. I enjoy building strong client relationships and ensuring smooth operations, from cash handling to inventory accuracy.

I’m a proactive problem-solver who adapts quickly, excels at coordinating schedules, and maintains neat showroom and office spaces. I’m excited to contribute to a team with my attention to detail and commitment to customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

French

Advanced

Work Experience

Office Assistant at Metro Petroleum

January 1, 2022 - January 1, 2025

Provided expert guidance on jewelry, accessories & diamonds, tailoring recommendations to customer preferences. Built strong client relationships, fostering trust and repeat business. Accurately handled cash and electronic transactions. Organized and maintained showroom displays and ensured product quality met brand standards with attention to detail. Maintained tidy workspace and supported a smooth sales process.

Office Assistant & Receptionist at Pet Circle

January 1, 2020 - January 1, 2023

Handled inbound calls and online inquiries with professionalism and accuracy. Updated customer accounts and resolved order issues promptly. Provided general administrative support including filing, data entry, and maintaining office supplies. Coordinated appointments and managed correspondence. Ensured a clean, organized workspace and supported a positive customer experience.

Assistant Manager & Sales Associate at Shhh Jewelry

January 1, 2020 - January 1, 2023

Assisted customers, managing orders and inquiries, updating and verifying personal and business account details. Handled outbound calls and online inquiries with professionalism and accuracy. Provided clear guidance and support to ensure customer satisfaction and smooth order processing. Kept the workspace clean and managed time efficiently. Coordinated and scheduled appointments, and maintained accurate records.

Money Handling / Customer Service at Double 8 Production

January 1, 2020 - January 1, 2023

Money handling: ensured accuracy and balanced financial records. Stock management: monitored inventory levels, ensured the station was fully stocked, and resolved discrepancies. Customer service: provided exceptional assistance to customers and ensured a seamless experience. Safety compliance: adhered to safety protocols and hazard prevention measures. Organized displays, supported showroom, and maintained order processing.

Office Assistant & Receptionist at Double 8 Production

January 1, 2020 - January 1, 2023

Handled money and records, monitored stock, organized showroom displays, provided customer service, followed safety protocols, and supported daily office operations to ensure efficiency and accuracy.

Customer Service (Work from Home) at Australian Taxation Office

January 1, 2023 - April 1, 2023

Provided exceptional customer support remotely, addressing inquiries, guiding clients through processes, and ensuring accurate information was recorded.

Office Assistant at Metro Petroleum

May 20, 2024 - Present

Built strong client relationships, accurately handling cash and electronic transactions, monitored inventory, maintained showroom displays, and ensured product quality and organization.

Assistant & Receptionist at Double 8 Production

January 1, 2020 - December 31, 2023

Handled front-desk duties, supported customers with orders, maintained records, and coordinated administrative tasks to support smooth daily operations and customer satisfaction.

Customer Service at Australian Taxation Office

January 1, 2023 - April 1, 2023

Work-from-home role providing customer service; assisted with inquiries, guided clients through processes, and maintained accurate records while upholding privacy and compliance.

Customer Service at Pet Circle

April 1, 2023 - October 1, 2023

Work-from-home role handling customer inquiries, processing orders, and providing exceptional service to ensure a positive customer experience.