I'm a dedicated customer support specialist with over three years of experience in delivering technical support through various platforms. My passion lies in helping customers resolve issues efficiently and improving their overall experience with our services. I thrive on user feedback and use it to drive positive changes within my teams and organizations. In my previous roles, I've successfully managed CRM tools to track customer inquiries and provide timely troubleshooting. I'm committed to creating workflows that prioritize customer satisfaction while optimizing service delivery. I enjoy collaborating with diverse teams to share insights and contribute to meaningful improvements in our operational processes.

WILLIAMS JEROME

I'm a dedicated customer support specialist with over three years of experience in delivering technical support through various platforms. My passion lies in helping customers resolve issues efficiently and improving their overall experience with our services. I thrive on user feedback and use it to drive positive changes within my teams and organizations. In my previous roles, I've successfully managed CRM tools to track customer inquiries and provide timely troubleshooting. I'm committed to creating workflows that prioritize customer satisfaction while optimizing service delivery. I enjoy collaborating with diverse teams to share insights and contribute to meaningful improvements in our operational processes.

Available to hire

I’m a dedicated customer support specialist with over three years of experience in delivering technical support through various platforms. My passion lies in helping customers resolve issues efficiently and improving their overall experience with our services. I thrive on user feedback and use it to drive positive changes within my teams and organizations.

In my previous roles, I’ve successfully managed CRM tools to track customer inquiries and provide timely troubleshooting. I’m committed to creating workflows that prioritize customer satisfaction while optimizing service delivery. I enjoy collaborating with diverse teams to share insights and contribute to meaningful improvements in our operational processes.

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Skills

Experience Level

Expert

Language

English
Fluent

Work Experience

Customer Care Services at Paragon Hotel
May 1, 2019 - November 1, 2021
Performed routine maintenance and provided troubleshooting feedback to customers, resolving service issues efficiently. Developed project concepts and implemented workflow optimizations to support service delivery. Executed programming and development tasks to enhance customer satisfaction.
Digital Marketing Specialist at Digital Witch IT Support Community
June 1, 2024 - October 1, 2025
Conducted technical sales outreach, qualifying IT support prospects to drive lead generation. Scheduled and coordinated client appointments, optimizing calendars to support customer service workflows. Provided executive administrative support, enhancing operational efficiency.
Customer Relationship Management at Digital Witch IT Support Community
August 1, 2025 - October 1, 2025
Managed customer inquiries via email, phone, and chat platforms, providing timely technical troubleshooting and support. Maintained accurate customer records using CRM tools to ensure data integrity.
Sales Manager at Shilo Doughnuts Food
August 1, 2021 - October 1, 2021
Developed sales strategies to drive revenue growth, coordinating team efforts to meet targets. Managed customer relationships to foster loyalty and repeat business, while leading a sales team.

Education

B.SC at University of Uyo
January 1, 2017 - January 1, 2020

Qualifications

Digital Witch IT Support Certified
January 1, 2023 - January 5, 2026

Industry Experience

Professional Services, Travel & Hospitality, Software & Internet

Skills

Experience Level

Expert

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