Hi, I'm Ismail Mohamud , an IT professional with 4 years of hands-on experience in network administration, system maintenance, hardware troubleshooting, and IT support. I have strong skills in Microsoft 365, Azure AD configuration, laptop imaging, and cloud storage solutions. I train staff on digital workspace tools, monitor internet systems, implement preventive maintenance, and ensure IT policy compliance. I thrive in humanitarian and office settings and am committed to secure, efficient IT operations.

Ismail Mohamud

Hi, I'm Ismail Mohamud , an IT professional with 4 years of hands-on experience in network administration, system maintenance, hardware troubleshooting, and IT support. I have strong skills in Microsoft 365, Azure AD configuration, laptop imaging, and cloud storage solutions. I train staff on digital workspace tools, monitor internet systems, implement preventive maintenance, and ensure IT policy compliance. I thrive in humanitarian and office settings and am committed to secure, efficient IT operations.

Available to hire

Hi, I’m Ismail Mohamud , an IT professional with 4 years of hands-on experience in network administration, system maintenance, hardware troubleshooting, and IT support.

I have strong skills in Microsoft 365, Azure AD configuration, laptop imaging, and cloud storage solutions. I train staff on digital workspace tools, monitor internet systems, implement preventive maintenance, and ensure IT policy compliance. I thrive in humanitarian and office settings and am committed to secure, efficient IT operations.

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Language

Somali
Fluent
English
Fluent
Arabic
Intermediate

Work Experience

IT Assistant at Somali Sudanese Specialized Hospital
January 1, 2023 - Present
Provided technical support for hardware, software, and network issues; ensured staff connectivity to OneDrive for data backup; installed, configured, and maintained laptops with standard OS images and Azure AD join; conducted digital workspace training on Teams, SharePoint, Planner, Yammer, and Forms; monitored internet traffic and coordinated with ISP; performed staff IT induction including ID card and biometric registration; implemented preventive maintenance and maintained IT asset inventory; documented IT issues and resolutions.
IT System Administrator at Somali Sudanese Specialized Hospital
July 1, 2022 - December 1, 2022
Managed and optimized hospital network infrastructure; configured LAN/WAN networks, servers, and client computers across departments; conducted hardware troubleshooting, repairs, and preventive maintenance; supported staff in using Microsoft 365 tools and ensured compliance with IT policies; maintained IT inventory and advised on procurement and equipment replacement planning; documented network configurations, IT incidents, and resolutions for reporting.
IT Intern at Somali Sudanese Specialized Hospital
January 1, 2022 - June 1, 2022
Assisted in installing, configuring, and maintaining IT systems; supported troubleshooting of computers, printers, and network devices; participated in preventive maintenance and IT system updates; gained hands-on experience in network management, cloud storage solutions, and digital workspace tools; contributed to IT documentation and staff training.

Education

Bachelor of Science in Computer Science at Jazeera University
January 11, 2030 - January 6, 2026
High School Diploma at Alkowkab Primary and Secondary School
January 11, 2030 - January 1, 2020
Bachelor of Science in Computer Science at Jazeera University
January 11, 2030 - February 26, 2026
High School Diploma at Alkowkab Primary and Secondary School
January 11, 2030 - January 1, 2020

Qualifications

Excel Certification
January 1, 2023 - January 6, 2026
Computer Network Certification
January 1, 2023 - January 6, 2026
Networking Servers Certification
January 1, 2024 - January 6, 2026
CCNA Certification
January 1, 2024 - January 6, 2026
IT General Certification
January 1, 2024 - January 6, 2026
Cybersecurity Awareness Training
January 1, 2025 - January 6, 2026
Excel Certification
January 11, 2030 - January 1, 2023
Computer Network Certification
January 11, 2030 - January 1, 2023
Networking Servers Certification
January 11, 2030 - January 1, 2024
CCNA Certification
January 11, 2030 - January 1, 2024
IT General Certification
January 11, 2030 - January 1, 2024
Cybersecurity Awareness Training
January 11, 2030 - January 1, 2025

Industry Experience

Healthcare, Computers & Electronics, Professional Services, Software & Internet