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I'm Zach Schram, a Senior User Experience Researcher with a track record of guiding product teams through research from discovery to delivery. Over seven years, I've run end-to-end studies for more than 40 companies across a dozen industries, managing upwards of $5 million in research initiatives and turning insights into concrete product improvements. I’ve collaborated with designers, product managers, directors, executives, and even military leadership to tailor insights so they’re actionable for everyone involved. I value mentoring and cross-functional collaboration, building automated research workflows (e.g., Jira-based) and training teams to analyze findings and document research effectively. I strive to educate teams on how to apply insights long after research is complete, ensuring ongoing improvement across organizations.…I'm Zach Schram, a Senior User Experience Researcher with a track record of guiding product teams through research from discovery to delivery. Over seven years, I've run end-to-end studies for more than 40 companies across a dozen industries, managing upwards of $5 million in research initiatives and turning insights into concrete product improvements. I’ve collaborated with designers, product managers, directors, executives, and even military leadership to tailor insights so they’re actionable for everyone involved. I value mentoring and cross-functional collaboration, building automated research workflows (e.g., Jira-based) and training teams to analyze findings and document research effectively. I strive to educate teams on how to apply insights long after research is complete, ensuring ongoing improvement across organizations.

Zach Schram

UX Designer, UI Designer, Product Designer, +2

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I'm Zach Schram, a Senior User Experience Researcher with a track record of guiding product teams through research from discovery to delivery. Over seven years, I've run end-to-end studies for more than 40 companies across a dozen industries, managing upwards of $5 million in research initiatives and turning insights into concrete product improvements. I’ve collaborated with designers, product managers, directors, executives, and even military leadership to tailor insights so they’re actionable for everyone involved. I value mentoring and cross-functional collaboration, building automated research workflows (e.g., Jira-based) and training teams to analyze findings and document research effectively. I strive to educate teams on how to apply insights long after research is complete, ensuring ongoing improvement across organizations.…I'm Zach Schram, a Senior User Experience Researcher with a track record of guiding product teams through research from discovery to delivery. Over seven years, I've run end-to-end studies for more than 40 companies across a dozen industries, managing upwards of $5 million in research initiatives and turning insights into concrete product improvements. I’ve collaborated with designers, product managers, directors, executives, and even military leadership to tailor insights so they’re actionable for everyone involved. I value mentoring and cross-functional collaboration, building automated research workflows (e.g., Jira-based) and training teams to analyze findings and document research effectively. I strive to educate teams on how to apply insights long after research is complete, ensuring ongoing improvement across organizations.

Available to hire

I’m Zach Schram, a Senior User Experience Researcher with a track record of guiding product teams through research from discovery to delivery. Over seven years, I’ve run end-to-end studies for more than 40 companies across a dozen industries, managing upwards of $5 million in research initiatives and turning insights into concrete product improvements. I’ve collaborated with designers, product managers, directors, executives, and even military leadership to tailor insights so they’re actionable for everyone involved.

I value mentoring and cross-functional collaboration, building automated research workflows (e.g., Jira-based) and training teams to analyze findings and document research effectively. I strive to educate teams on how to apply insights long after research is complete, ensuring ongoing improvement across organizations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior User Experience Researcher at Prudential

October 1, 2024 - March 1, 2025

Led research plans across multiple business units, aligning methods with product goals. Created automated research management workflows in Jira to streamline long-term project tracking. Facilitated training sessions for design teams to analyze actionable insights and document research. Designed and deployed UserZoom formatting across multiple product teams to ensure higher quality analysis and results. Unified record-keeping objectives to improve consistency of documentation and depth of insights across lines of business.

User Experience Team Lead at TideTurners

August 1, 2024 - October 1, 2024

Directed end-to-end UX overhaul for a high-priority product relaunch, aligning design improvements with feedback and business goals. Managed and mentored a team of four designers, promoting best practices in UX design, community engagement, and implementation. Led in-depth analyses to unblock usability blockers causing over 90% of user drop-off, and improved onboarding, navigation, and tooltips.

Senior User Experience Researcher at Usability Sciences Corporation

March 1, 2021 - April 1, 2024

Managed client relationships and research strategy across 15 companies and 23 cross-functional product teams. Led end-to-end UX research for over $3M in projects, including study design, data collection, synthesis, and executive reporting. Delivered critical UX recommendations for Fortune 100 companies undergoing large-scale rebrands and digital product overhauls. Directed research for Salesforce’s rebranding and product innovation teams, supporting $2M+ in strategic initiatives. Led accessibility research for Discover’s new credit card platform, focusing on low-vision and blind user needs. Established Indeed’s inaugural usability benchmark, identifying lasting UX metrics that drove a 14% improvement in task completion.

User Experience Researcher at USAA

December 1, 2019 - November 1, 2020

Led concurrent research initiatives supporting multiple departments and cross-functional teams during organizational restructuring. Identified and documented best practices for storefront design teams amid USAA’s rebranding and consolidation efforts. Developed automated research data systems and libraries to streamline design support across multiple business units.

Senior Processing Associate / UXRC at Google Stadia

July 1, 2019 - December 1, 2019

Coordinated and managed up to 7 studies simultaneously, and a total of 14 studies per month. Managed research team logistics, participants, and documentation for upwards of 6 teams simultaneously.

User Experience Researcher at Full Sail UX Lab

January 1, 2018 - May 1, 2019

Conducted Wargaming’s expert analyses that led to a 425% increase to Net-Promoter Scores. Developed Rocket League KPI analyses to chart effectiveness of monetization methods leading to 5% purchase increase. Conducted heuristics for the entirety of Stardew Valley, identifying key strengths and weaknesses that led to 11 million additional sales.

Sergeant at United States Marine Corps

December 1, 2011 - May 1, 2016

Oversaw multi-million-dollar equipment, including maintenance and training protocols for all equipment. Managed and led teams of up to 16 personnel, including training, accountability, and documentation.