VS

Viktor Srića

Available to hire

About

  • 4 years' experience
  • Joined January 2026

Languages

  • CroatianFluent
  • EnglishFluent
  • FrenchIntermediate

Industry experience

  • Gaming
  • Software & Internet
  • Professional Services
  • Retail
  • Other
  • Media & Entertainment

More experts in Rijeka, Croatia

Work experience· 5 roles

Quality Assurance Tester · LudicrumMar 2023 – Jan 2026 · 2 yrs 11 mos

Executed functional, regression, and smoke tests for a high-level casino site; documented results in TestRail; tracked 10–15 bug tickets monthly; collaborated with teams via ClickUp, Slack, Monday.com, and Notion to prioritize patches; resolved 110+ Monday.com tasks and contributed to sprint velocity improvements.

Agent in customer service · LudicrumMar 2022 – Mar 2023 · 1 yr 1 mo

Provided live-chat and email support to six flagship casinos (B-Bets, Casino Sieger, Rembrandt Casino, Lucky Bull, 24 Battle, Big 5 Casino), averaging 60+ tickets/day closed and 200+ chats. Maintained 95% CSAT through proper triage of escalated issues and collaboration with product and QA teams.

Customer Service Agent · Condor Gaming / PinkmanMar 2022 – Mar 2023 · 1 yr 1 mo

Delivered live-chat and email support on the Gem Bet platform; resolved 150–220 chats per day related to game bugs, site, and account troubles; fixed escalated technical issues; maintained 96% CSAT with tailored service and timely follow-up; handled VIP/high-value players.

Agent in customer service · Condor Gaming / PinkmanOct 2021 – Mar 2022 · 6 mos
Customer Service Agent · Condor Gaming / PinkmanOct 2021 – Mar 2022 · 6 mos

Education

Culinary Diploma · Opatija Culinary School2008 – 2011
Culinary Education · Opatija Culinary School2008 – 2011

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