Available to hire
I’m Nicole Antonietti, a tourism and hospitality graduate who moved naturally into sales coordination, customer service, and marketing roles—especially where events and social media can bring a brand closer to people. I enjoy managing details, coordinating guests and logistics, and supporting teams so everything runs smoothly and professionally.
Today I combine my marketing mindset with hands-on social media work: I manage Instagram and Facebook pages for companies and associations, create content, and keep learning through online marketing training. I’m also comfortable in roles that involve sales and customer care, from supporting language-course organizations to helping with brand campaigns, promotions, and regional marketing activities.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Fluent
German
Advanced
French
Intermediate
Work Experience
Co-founder & Marketing Manager at Kavo Maison Surf&Yoga Camp Bali
November 1, 2025 - PresentOversees operations and coordinates the team. Manages social media, content creation, branding, and marketing strategy for the camp while supporting organization across overseas operations.
Co-founder & Marketing Manager at Kavo Maison Surf&Yoga Camp
November 1, 2025 - PresentLeads overseas operations and team management, including social media, content creation, branding, and marketing strategy for the Surf&Yoga camp. Coordinates marketing execution and supports business growth across operations and communication.
Co-founder & Marketing Manager at Kavo Maison Surf & Yoga Camp Bali
November 1, 2025 - PresentOversee operations, team management, social media, content creation, branding, and marketing strategy.
Self-employed social media manager (Instagram/Facebook) at Self-employed
January 1, 2023 - PresentRuns a social media creator page and provides social media management for companies and associations. Handles content creation and daily account management for Instagram and Facebook, including posting and community engagement.
Self-employed social media manager
January 1, 2023 - PresentRuns social media management services as a freelancer, focusing on content management, planning and publishing, and supporting branding and engagement for companies and associations. Manages Instagram/Facebook pages and creates content with regular posting and community interaction.
Social Media Manager (Freelance) at Self-employed
November 1, 2020 - PresentSelf-employed offering social media management for companies; managing Instagram and Facebook accounts; content creation and account growth.
Sales coordinator at EFFEducation AG
October 1, 2019 - December 1, 2022Coordinated the organization and sales of language courses, supporting administration and customer service responsibilities. Managed communication and customer-care duties related to course offerings and enrollment processes.
Sales Coordinator at EFEducation AG
October 1, 2019 - December 1, 2022Coordinated organization and sales of language courses. Handled administration and customer service, supporting day-to-day operations and ensuring a smooth experience for clients and course management needs.
Sales Coordinator at EF Education AG Lugano
October 1, 2019 - December 1, 2022Organization and sale of language courses; administration and customer service; ambassador program participation; social media management; regional campaigns and events planning.
E/F Education Ambassador Program Manager / Ambassador Program Manager at EFFEducation AG
December 1, 2016 - September 1, 2019Managed the EFEducation Ambassador Program and supported outreach activities. Focused on promotion and ambassador coordination aligned with marketing and recruitment goals.
EFAmbassador Program Manager at EFEducation AG
December 1, 2016 - September 1, 2019Managed ambassador program responsibilities while supporting marketing and customer engagement activities. Worked on program administration and coordination to help promote EFE’s community initiatives.
Ambassador at EF Education AG Lugano
December 1, 2016 - September 1, 2019Ambassador program supporting language course marketing and student services; customer service; coordination of events and promotional activities.
Reception Intern at Grand Hotel Victoria - Jungfrau AG, Interlaken
April 1, 2015 - August 1, 2015Internship at the reception with front office responsibilities and guest service.
Receptionist / Front Office Administrator at Grand Hotel Victoria - Jungfrau AG, Interlaken
April 1, 2015 - August 1, 2015Internship focusing on front office reception, administration, accounting and customer service.
Front Office / Back Office Intern at Hotel Arc-en-Ciel, Gstaad
December 1, 2014 - March 1, 2015Internship in the kitchen; front office and back office administration, customer service.
Receptionist - Front Office / Administration at Hotel Arc-en-Ciel, Gstaad
December 1, 2014 - March 1, 2015Reception and admin duties in a luxury hotel.
Kitchen Intern at Avista Hideaway Resort & Spa, Phuket
July 1, 2014 - November 1, 2014Internship in the kitchen department.
Kitchen Intern at Avista Hideaway Resort & Spa, Phuket, Thailand
July 1, 2014 - November 1, 2014Kitchen internship gaining exposure to hotel kitchen operations.
F&B Intern at Hotel I Grappa Poli, Sessa
March 1, 2013 - September 1, 2013Internship in the Food & Beverage department; front office and guest services support.
Food & Beverage Department Intern at Hotel I Grape Poli, Sessa
March 1, 2013 - September 1, 2013F&B department internship with exposure to service and operations.
Country Product Manager (CS&A Trust/Charity context: Lugano) at Truesh(eship?) Truste(s)hip / CSA SA (as written in resume)
September 1, 2009 - September 1, 2011Worked in reception/administration support and moved into product and sales coordination duties. Led initiatives tied to marketing cooperation in the region and supported customer-facing activities. Also handled event-related planning and guest coordination, including invitations, accommodation coordination, organizing and promoting event logistics.
Country Product Manager / Sales & Marketing coordination at Trusteeship ACSA SA
September 1, 2009 - September 1, 2011Led marketing and customer-facing coordination across product activities, including regional campaign cooperation. Managed customer service and complaints, coordinated event planning and organizer tasks, and supported communication and promotional activities through social media and ambassador/event programs.
Secretary / Administrative Assistant at ACSA SA, Lugano
September 1, 2009 - September 1, 2011Secretarial duties, accounting and customer service for a trusteeship.
Education
Internship - Reception at Grand Hotel Victoria - Jungfrau AG, Interlaken
April 1, 2015 - August 1, 2015Internship - Kitchen at Avista Hideaway Resort & Spa, Phuket, Thailand
July 1, 2014 - November 1, 2014Internship - Food & Beverage Department at Hotel I Grape Poli, Sessa
March 1, 2013 - September 1, 2013Reception Internship at Hotel Arc-en-Ciel, Gstaad
December 1, 2014 - March 1, 2015Trainer qualification at Swiss Trainees School SCC, Bellinzona
September 1, 2005 - June 1, 2009Commercial High School Diploma at Scuola Cantonale d'Economia (SCC), Bellinzona
September 1, 2005 - June 1, 2009Hotelier Suisse Ticino certificate (best average in professional subjects) at State School of Hotel Management and Tourism (SSSAT), Bellinzona
September 1, 2013 - June 1, 2016Marketing courses, theory and planning strategy for the tourism/hotel sector with practical and real cases at Istituto della Formazione Continua
January 1, 2016 - July 7, 2026EF Language course at EF Education (Australia)
January 1, 2011 - January 1, 2011Hotel management and tourism studies at School of Hotel Management and Tourism (SSSAT)
September 1, 2013 - June 1, 2016Certificate for professional subjects (Hinter-/Hotelier Suisse Ticino) at Hotelier Suisse Ticino (certificate)
January 1, 2016 - September 4, 2026Graduate studies at Grand Hotel Victoria-Jungfrau, Interlaken (internship/education stage)
April 1, 2015 - August 1, 2015Internship at reception at Hotel Arc-en-ciel, Gstaad
December 1, 2014 - March 1, 2015Kitchen internship at Avista Hideaway Resort and Spa, Phuket, Thailand
July 1, 2014 - November 1, 2014Food & Beverage internship at Hotel I Grappoli, Sessa
March 1, 2013 - September 1, 2013Commercial high school diploma at Scuola Cantonale di Commercio (SCC)
September 1, 2005 - June 1, 2009Sports and dance social media practice (online learning) at Udemy (online courses)
April 1, 2021 - September 4, 2026Hotel management & tourism studies (degree level) at School of Hotel Management and Tourism (SSSAT), Bellinzona
September 1, 2013 - June 1, 2016Certificate: best average in professional subjects at Qualified training (Hotelier Suisses Ticino certificate)
January 11, 2030 - September 4, 2026Marketing course (theory and planning; tourism/hotel strategy) at Institute of Continuing Education (IFC)
January 1, 2016 - January 1, 2016Hotel management & tourism internship / trainee experience at Grand Hotel Victoria-Jungfrau, Interlaken
April 1, 2015 - August 1, 2015Reception internship at Hotel Arc-en-ciel, Gstaad
December 1, 2014 - March 1, 2015Kitchen internship at Avista Hideaway Resort and Spa, Phuket, Thailand
July 1, 2014 - November 1, 2014Food & Beverage internship at Hotel I Grappoli, Sessa
March 1, 2013 - September 1, 2013Front office & back office reception training at Administration and customer service training (entry qualification)
September 1, 2005 - June 1, 2009Qualifications
Trainer qualification
September 1, 2005 - June 1, 2009Hotelier Suisse Ticino certificate (best average in professional subjects)
September 1, 2013 - June 1, 2016Industry Experience
Travel & Hospitality, Media & Entertainment, Education, Professional Services, Software & Internet, Non-Profit Organization, Retail
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Social Media Manager
We have the best social media manager experts on Twine. Hire a social media manager in Lugano today.