Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a customer experience and digital strategist who helps teams work smarter with a people-first approach. I blend AI-enabled HR thinking with hands-on marketing, design, and web development to deliver measurable improvements in customer satisfaction, efficiency, and engagement. I thrive in cross-functional environments, translating data into practical actions and building experiences that strengthen brand trust. I’m passionate about continuous learning, quality processes, and using creative problem solving to drive business impact while keeping the human touch at the center of every initiative.…I am a customer experience and digital strategist who helps teams work smarter with a people-first approach. I blend AI-enabled HR thinking with hands-on marketing, design, and web development to deliver measurable improvements in customer satisfaction, efficiency, and engagement. I thrive in cross-functional environments, translating data into practical actions and building experiences that strengthen brand trust. I’m passionate about continuous learning, quality processes, and using creative problem solving to drive business impact while keeping the human touch at the center of every initiative.

Omar El Ouahabi

Content Creator, Marketing Strategist, Social Media Manager, +2





I am a customer experience and digital strategist who helps teams work smarter with a people-first approach. I blend AI-enabled HR thinking with hands-on marketing, design, and web development to deliver measurable improvements in customer satisfaction, efficiency, and engagement. I thrive in cross-functional environments, translating data into practical actions and building experiences that strengthen brand trust. I’m passionate about continuous learning, quality processes, and using creative problem solving to drive business impact while keeping the human touch at the center of every initiative.…I am a customer experience and digital strategist who helps teams work smarter with a people-first approach. I blend AI-enabled HR thinking with hands-on marketing, design, and web development to deliver measurable improvements in customer satisfaction, efficiency, and engagement. I thrive in cross-functional environments, translating data into practical actions and building experiences that strengthen brand trust. I’m passionate about continuous learning, quality processes, and using creative problem solving to drive business impact while keeping the human touch at the center of every initiative.

Available to hire

I am a customer experience and digital strategist who helps teams work smarter with a people-first approach. I blend AI-enabled HR thinking with hands-on marketing, design, and web development to deliver measurable improvements in customer satisfaction, efficiency, and engagement. I thrive in cross-functional environments, translating data into practical actions and building experiences that strengthen brand trust.

I’m passionate about continuous learning, quality processes, and using creative problem solving to drive business impact while keeping the human touch at the center of every initiative.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Experience Specialist at Geox / GEOx

September 1, 2025 - Present

Delivering high-quality customer support across multiple channels, providing technical and commercial assistance, and collaborating with logistics, sales, and technical teams to resolve issues. Maintains accurate CRM records and identifies opportunities to improve service processes to enhance customer satisfaction and brand reputation.

AI & HR Strategy Consultant at Talensys.es

June 1, 2024 - Present

Leads strategic integration of AI into HR processes to transform talent management, boost efficiency, and drive organizational impact. Focuses on digital transformation, AI in recruitment and development, process automation, and people analytics to enable data-driven decisions and culture shift.

IT Support Specialist and Digital Marketing at TikTok

May 1, 2024 - Present

Guided clients in implementing and optimizing TikTok Pixel, Events API, and MMPs; troubleshooted technical challenges with cross-functional teams. Supported TikTok Shop Ads (Catalogs, Live Shopping Ads, Creator Marketplace) and managed integrations with Shopify, WooCommerce, and PrestaShop; provided Ads Manager and platform support.

Freelance Digital Marketing at DesertDrop

March 1, 2023 - Present

Provided website development, analytics, graphic design, and social media marketing; developed and executed paid search campaigns across Google Ads and Facebook Ads; created social media strategies, campaigns, and visuals; analyzed metrics to optimize engagement and conversions.

Customer Service & Sales Representative at CPM International

October 1, 2022 - March 1, 2023

Responded to customer inquiries and complaints, built relationships, identified needs, cross-sold and up-sold products, processed orders and returns, and collaborated with teams to deliver excellent service while maintaining records.

Logistics Technician at BCNonwovens

May 1, 2022 - September 1, 2022

Provided logistics operations support, contributing to effective supply chain processes and timely execution of logistics tasks.

Logistics Technician at Europastry

October 1, 2021 - April 1, 2022

Supported logistics operations, coordinating between departments to ensure smooth warehousing and distribution workflows.

Online Content Moderator at TELUS

April 1, 2021 - September 1, 2021

Moderated user-generated content to ensure compliance with community guidelines; collaborated with cross-functional teams; tracked trends and provided feedback for process improvements; delivered quality user support.

Online Content Moderator at Majorel

November 1, 2018 - September 1, 2020

Reviewed and moderated user-generated content to ensure compliance with guidelines; collaborated with legal/policy teams; identified trends and suggested improvements; provided excellent user support.

Logistic Operator at Amazon

April 1, 2018 - October 1, 2018

Handled logistics operations to support efficient order processing and delivery workflows.

Front Desk Receptionist at MEININGER Hotels

March 1, 2013 - March 1, 2016

Managed front desk operations, guest check-ins/outs, reservations, and guest services to ensure a positive stay experience.