Hi, This is Ramla Kalsoom, Dedicated and detail-oriented virtual assistant with 6 years experience in inbound/outbound calling and customer service for the US market. Skilled in communication, CRM management, and problem-solving. Passionate about providing top-notch support and boosting productivity for busy professionals."

Ramla Kalsoom

Hi, This is Ramla Kalsoom, Dedicated and detail-oriented virtual assistant with 6 years experience in inbound/outbound calling and customer service for the US market. Skilled in communication, CRM management, and problem-solving. Passionate about providing top-notch support and boosting productivity for busy professionals."

Available to hire

Hi, This is Ramla Kalsoom, Dedicated and detail-oriented virtual assistant with 6 years experience in inbound/outbound calling and customer service for the US market. Skilled in communication, CRM management, and problem-solving. Passionate about providing top-notch support and boosting productivity for busy professionals."

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Language

English
Fluent
Urdu
Fluent

Work Experience

Lead Generation Expert at Big Strategy SRL
December 1, 2022 - November 1, 2025
Planned and executed multi-channel lead generation strategies for B2B and B2C clients, increasing qualified leads through LinkedIn, Instagram, email outreach, and CRM funnels. Built targeted prospect lists and ensured high-quality leads aligned with client business goals. Created and optimized social media content to strengthen brand positioning and online visibility. Managed CRM systems, tracked lead pipelines, and ensured timely follow-ups to maximize conversion rates. Analyzed campaign performance and adjusted strategies based on engagement, reach, and lead quality. Collaborated with design and marketing teams to maintain consistent brand messaging.
Acquisition Manager at Gen X Properties Ltd
August 1, 2021 - October 1, 2022
Acquired and managed lead generation initiatives; built prospect lists; oversaw client acquisition across European markets; remote role.
Acquisition Manager & Head of Sales / Lead Generation Department at Gen X Properties Ltd
August 1, 2021 - October 1, 2023
Led acquisition campaigns targeting landlords and real estate investors in London and internationally. Identified and qualified high-value prospects through market research, social platforms, and direct outreach. Managed social media channels to promote investment opportunities and strengthen brand credibility. Coordinated with management to align acquisition strategies with business growth objectives.
Virtual Assistant / Lead Scraper at Victoria Paint Benelux SRL
May 1, 2020 - July 1, 2021
Managed lead scraping, data collection and client outreach; supported marketing campaigns; remote role.
Virtual Assistant / Lead Generation Head at Victoria Paint Benelux SRL
May 1, 2020 - July 1, 2021
Conducted lead scraping and data research to identify potential clients and distributors across the Benelux region. Managed and updated CRM databases, ensuring accurate and actionable prospect information. Supported social media outreach, including post scheduling, basic content coordination, and engagement monitoring. Assisted in outreach campaigns via email and LinkedIn to support sales teams. Provided administrative and marketing support to streamline daily operations and improve efficiency.

Education

Bachelor of Computer Arts at Fatima Jinnah Women University
January 1, 2018 - January 1, 2023
Intermediate in Pre-Medical at Pre-Medical High Girls College
January 1, 2016 - January 1, 2018
Secondary School at Al-Qalam Public School
January 1, 2014 - January 1, 2015
Bachelor of Computer Arts at Fatima Jinnah Women University
January 1, 2018 - January 1, 2022

Qualifications

Intermediate in Pre-Medical
January 1, 2016 - January 1, 2018

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Real Estate & Construction, Other