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I'm Amanda Perry, a customer service and community engagement professional with 25+ years of experience delivering empathetic, reliable support across medical, mental health, and customer care environments. I specialize in care coordination, crisis intervention, and regulatory compliance, and I thrive in collaborative settings to create positive patient and provider experiences. I excel at coordinating care journeys, shaping digital campaigns, and building trusted relationships with patients, providers, and colleagues. I am adaptable, solution-focused, and dedicated to delivering high-quality service, strong teamwork, and sustainable results for communities and organizations.…I'm Amanda Perry, a customer service and community engagement professional with 25+ years of experience delivering empathetic, reliable support across medical, mental health, and customer care environments. I specialize in care coordination, crisis intervention, and regulatory compliance, and I thrive in collaborative settings to create positive patient and provider experiences. I excel at coordinating care journeys, shaping digital campaigns, and building trusted relationships with patients, providers, and colleagues. I am adaptable, solution-focused, and dedicated to delivering high-quality service, strong teamwork, and sustainable results for communities and organizations.

Amanda Perry

Community Manager, Social Media Manager, Content Producer, +2

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I'm Amanda Perry, a customer service and community engagement professional with 25+ years of experience delivering empathetic, reliable support across medical, mental health, and customer care environments. I specialize in care coordination, crisis intervention, and regulatory compliance, and I thrive in collaborative settings to create positive patient and provider experiences. I excel at coordinating care journeys, shaping digital campaigns, and building trusted relationships with patients, providers, and colleagues. I am adaptable, solution-focused, and dedicated to delivering high-quality service, strong teamwork, and sustainable results for communities and organizations.…I'm Amanda Perry, a customer service and community engagement professional with 25+ years of experience delivering empathetic, reliable support across medical, mental health, and customer care environments. I specialize in care coordination, crisis intervention, and regulatory compliance, and I thrive in collaborative settings to create positive patient and provider experiences. I excel at coordinating care journeys, shaping digital campaigns, and building trusted relationships with patients, providers, and colleagues. I am adaptable, solution-focused, and dedicated to delivering high-quality service, strong teamwork, and sustainable results for communities and organizations.

Available to hire

I’m Amanda Perry, a customer service and community engagement professional with 25+ years of experience delivering empathetic, reliable support across medical, mental health, and customer care environments. I specialize in care coordination, crisis intervention, and regulatory compliance, and I thrive in collaborative settings to create positive patient and provider experiences.

I excel at coordinating care journeys, shaping digital campaigns, and building trusted relationships with patients, providers, and colleagues. I am adaptable, solution-focused, and dedicated to delivering high-quality service, strong teamwork, and sustainable results for communities and organizations.

Skills

CRM

Copywriting

Data Visualization

Experience Level

CRM

Expert

Copywriting

Intermediate

Data Visualization

Intermediate

Language

English

Fluent

Work Experience

Care Coordinator at Henry Meds (Remote)

May 1, 2021 - June 1, 2022

Facilitated a compassionate environment by actively listening to patient concerns, building rapport and enhancing overall patient experiences. Streamlined patient care coordination by improving communication between healthcare providers, boosting patient satisfaction. Efficiently managed appointments and medication schedules to ensure seamless patient care. Resolved client issues with professionalism, built long-term relationships and trust, while contributing to higher retention rates. Maintained meticulous documentation to ensure compliance with healthcare standards and policies.

Care Coordinator at Henry Meds (Remote)

October 1, 2023 - July 1, 2024

Facilitated a compassionate environment by actively listening to patient concerns, building rapport and enhancing overall patient experiences. Streamlined patient care coordination by improving communication between healthcare providers, boosting patient satisfaction. Efficiently managed appointments and medication schedules to ensure seamless patient care. Resolved client issues with professionalism, building long-term relationships and trust, while contributing to higher retention rates. Maintained meticulous documentation to ensure compliance with healthcare standards and policies.

Community Management Specialist

July 1, 2024 - May 1, 2025

Developed and executed targeted community engagement campaigns across multiple social platforms. Created and updated an FAQ document for a 22,000+ member Facebook group, improving user retention and reducing repetitive inquiries. Maintained a welcoming atmosphere by moderating discussions and addressing member concerns, contributing to a positive, respectful community culture. Coordinated with cross-functional teams to develop promotional campaigns, successfully aligning community activities with broader marketing objectives. Analyzed community feedback to refine engagement strategies, aligning initiatives with member needs and improving retention rates.