I am a highly organized and dependable Executive Assistant with over four years of experience, supporting teams, managers, and clients in fast-paced, remote and office-based environments. I have proven ability to manage administrative processes, coordinate schedules, handle confidential information, and improve operational efficiency. I am a strong communicator with a customer-first mindset, excellent time management skills, and experience working with international teams. I enjoy collaborating across departments, leveraging CRM and office tools, and delivering accurate data entry, reports, and document preparation to keep daily operations running smoothly.

Melisa Awuor Ochieng

I am a highly organized and dependable Executive Assistant with over four years of experience, supporting teams, managers, and clients in fast-paced, remote and office-based environments. I have proven ability to manage administrative processes, coordinate schedules, handle confidential information, and improve operational efficiency. I am a strong communicator with a customer-first mindset, excellent time management skills, and experience working with international teams. I enjoy collaborating across departments, leveraging CRM and office tools, and delivering accurate data entry, reports, and document preparation to keep daily operations running smoothly.

Available to hire

I am a highly organized and dependable Executive Assistant with over four years of experience, supporting teams, managers, and clients in fast-paced, remote and office-based environments. I have proven ability to manage administrative processes, coordinate schedules, handle confidential information, and improve operational efficiency.

I am a strong communicator with a customer-first mindset, excellent time management skills, and experience working with international teams. I enjoy collaborating across departments, leveraging CRM and office tools, and delivering accurate data entry, reports, and document preparation to keep daily operations running smoothly.

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Language

English
Fluent
Swahili
Advanced

Work Experience

Data Research Assistant at Ministry of Health
March 4, 2021 - June 5, 2023
Customer Service Agent at Rockstar Appointments
September 2, 2023 - September 16, 2024
Virtual Assistant (Remote) at Independent Clients
January 1, 2021 - December 31, 2025
Provided virtual administrative support to managers and small business owners, including email handling, calendar scheduling, and meeting coordination across time zones. Managed inbox, responded to routine inquiries, and flagged priority items for timely follow-up. Scheduled meetings across time zones, prepared agendas, and shared summaries and action items. Maintained digital files, tracked tasks, and updated records to support smooth daily operations. Supported online research, data entry, and document preparation using Google Workspace and Microsoft Office tools.
Customer Service Representative at Rockstar Appointments
January 1, 2021 - December 31, 2023
Handled customer inquiries through chat, email, and social media platforms. Resolved customer issues with professionalism and empathy. Managed client accounts, complaints, and follow ups. Maintained accurate and organized customer records. Met daily performance metrics and responded efficiently.
Research Assistant at Ministry of Health, Kenya
January 1, 2020 - December 31, 2021
Collected, recorded, and analyzed data for health programs. Coordinated communication between different teams and departments. Prepared reports, maintained databases, and ensured data accuracy. Demonstrated strong attention to detail and organizational skills.

Education

Diploma in Entrepreneurship Development at Education College
January 11, 2030 - January 7, 2026
at Kiambu National Polytechnic
January 1, 2021 - January 1, 2024
Alx Africa Virtual Assistant at Alx Africa
January 1, 2023 - January 1, 2023
Diploma in Entrepreneurship Development at Kiambu National Polytechnic
January 1, 2021 - January 1, 2024
Diploma in Entrepreneurship at Kiambu National Polytechnic
January 11, 2030 - March 2, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Government, Education, Professional Services, Other, Non-Profit Organization