ARCHANA KC Hamilton

Lead end-to-end onboarding and service administration processes, ensuring compliance with business standards and regulatory requirements. Prepare, verify, and maintain accurate customer and employee documentation to support smooth contract and service setup. Act as the primary liaison for onboarding queries, resolving issues promptly and delivering a seamless experience. Collaborate cross-functionally with operations, payroll, IT, and compliance teams to streamline processes and ensure data accuracy. Maintain Salesforce CRM records with data integrity and confidentiality standards. Support audits, reporting, and compliance initiatives, and identify automation opportunities to scale onboarding and service workflows. Provide feedback on system enhancements and support change management to drive adoption of new tools and processes.

Resolved customer account, billing, and broadband service issues using Salesforce and internal systems. Collaborated with engineering and field teams to coordinate service requests and technical troubleshooting. Provided feedback to software teams on recurring issues, contributing to product improvements. Liaised with customers and internal stakeholders virtually, leveraging strong communication skills.

Designed and maintained company websites, integrating customer-focused features to enhance usability. Collaborated with cross-functional teams to troubleshoot and resolve technical issues. Updated and optimized website performance, improving accessibility and load speed.