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I am an operations and CRM specialist with 7+ years of experience delivering customer solutions, onboarding processes, and cross-functional collaboration. I thrive in fast-paced environments and excel at transforming data into actionable insights using Salesforce, Zendesk, and Tableau. I have mentored teams, driven process automation to improve efficiency, and partnered with global colleagues to ensure accurate data, compliance, and seamless onboarding. I am passionate about continuous improvement and stakeholder engagement to deliver outstanding customer experiences.…I am an operations and CRM specialist with 7+ years of experience delivering customer solutions, onboarding processes, and cross-functional collaboration. I thrive in fast-paced environments and excel at transforming data into actionable insights using Salesforce, Zendesk, and Tableau. I have mentored teams, driven process automation to improve efficiency, and partnered with global colleagues to ensure accurate data, compliance, and seamless onboarding. I am passionate about continuous improvement and stakeholder engagement to deliver outstanding customer experiences.

Archana KC Hamilton

Web Developer, Front-End Developer, Back-End Developer, +2

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I am an operations and CRM specialist with 7+ years of experience delivering customer solutions, onboarding processes, and cross-functional collaboration. I thrive in fast-paced environments and excel at transforming data into actionable insights using Salesforce, Zendesk, and Tableau. I have mentored teams, driven process automation to improve efficiency, and partnered with global colleagues to ensure accurate data, compliance, and seamless onboarding. I am passionate about continuous improvement and stakeholder engagement to deliver outstanding customer experiences.…I am an operations and CRM specialist with 7+ years of experience delivering customer solutions, onboarding processes, and cross-functional collaboration. I thrive in fast-paced environments and excel at transforming data into actionable insights using Salesforce, Zendesk, and Tableau. I have mentored teams, driven process automation to improve efficiency, and partnered with global colleagues to ensure accurate data, compliance, and seamless onboarding. I am passionate about continuous improvement and stakeholder engagement to deliver outstanding customer experiences.

Available to hire

I am an operations and CRM specialist with 7+ years of experience delivering customer solutions, onboarding processes, and cross-functional collaboration. I thrive in fast-paced environments and excel at transforming data into actionable insights using Salesforce, Zendesk, and Tableau.

I have mentored teams, driven process automation to improve efficiency, and partnered with global colleagues to ensure accurate data, compliance, and seamless onboarding. I am passionate about continuous improvement and stakeholder engagement to deliver outstanding customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Sales and Service Administrator at Genesis Energy

May 1, 2024 - Present

Lead end-to-end onboarding and service administration processes, ensuring compliance with business standards and regulatory requirements. Prepare, verify, and maintain accurate customer and employee documentation to support smooth contract and service setup. Act as the primary liaison for onboarding queries, resolving issues promptly and delivering a seamless experience. Collaborate cross-functionally with operations, payroll, IT, and compliance teams to streamline processes and ensure data accuracy. Maintain Salesforce CRM records with data integrity and confidentiality standards. Support audits, reporting, and compliance initiatives, and identify automation opportunities to scale onboarding and service workflows. Provide feedback on system enhancements and support change management to drive adoption of new tools and processes.

Customer Solutions Specialist (Remote) at 2degrees

January 1, 2023 - May 1, 2023

Resolved customer account, billing, and broadband service issues using Salesforce and internal systems. Collaborated with engineering and field teams to coordinate service requests and technical troubleshooting. Provided feedback to software teams on recurring issues, contributing to product improvements. Liaised with customers and internal stakeholders virtually, leveraging strong communication skills.

Web Developer at Eco Bio Earth

March 1, 2020 - February 1, 2022

Designed and maintained company websites, integrating customer-focused features to enhance usability. Collaborated with cross-functional teams to troubleshoot and resolve technical issues. Updated and optimized website performance, improving accessibility and load speed.

Senior Customer Solution Specialist at Groupon

April 1, 2015 - November 1, 2019

Managed customer service operations, resolving escalated issues using Salesforce Service Cloud. Delivered weekly QA presentations to improve process efficiency and service quality. Trained and mentored team members on CRM tools and workflows, increasing productivity and accuracy. Coordinated with software teams to suggest improvements for customer service platforms.

Customer Solutions Specialist at Groupon

April 1, 2013 - March 1, 2014

Resolved inquiries through Salesforce CRM, consistently exceeding quality and productivity targets. Contributed to cross-functional projects to enhance customer journey and experience. Recognized for highest productivity within the team.