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I'm a versatile technical writer and content strategist who thrives in remote work environments. I specialize in DITA/XML-based documentation, API and platform docs, knowledge bases, and editorial governance. I enjoy building clear tutorials, interactive examples, and scalable reference libraries for developers and enterprise users. Collaborating across engineering, UX, marketing, and legal teams, I drive content strategy, onboarding SOPs, and cross-functional documentation programs. I'm open to travel (up to 75%), comfortable coordinating across PST, MST, CST, and EST time zones, and dedicated to delivering high-quality documentation on schedule.…I'm a versatile technical writer and content strategist who thrives in remote work environments. I specialize in DITA/XML-based documentation, API and platform docs, knowledge bases, and editorial governance. I enjoy building clear tutorials, interactive examples, and scalable reference libraries for developers and enterprise users. Collaborating across engineering, UX, marketing, and legal teams, I drive content strategy, onboarding SOPs, and cross-functional documentation programs. I'm open to travel (up to 75%), comfortable coordinating across PST, MST, CST, and EST time zones, and dedicated to delivering high-quality documentation on schedule.

Dillon Foley

Writer, Content Strategist, Content Producer, +2

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I'm a versatile technical writer and content strategist who thrives in remote work environments. I specialize in DITA/XML-based documentation, API and platform docs, knowledge bases, and editorial governance. I enjoy building clear tutorials, interactive examples, and scalable reference libraries for developers and enterprise users. Collaborating across engineering, UX, marketing, and legal teams, I drive content strategy, onboarding SOPs, and cross-functional documentation programs. I'm open to travel (up to 75%), comfortable coordinating across PST, MST, CST, and EST time zones, and dedicated to delivering high-quality documentation on schedule.…I'm a versatile technical writer and content strategist who thrives in remote work environments. I specialize in DITA/XML-based documentation, API and platform docs, knowledge bases, and editorial governance. I enjoy building clear tutorials, interactive examples, and scalable reference libraries for developers and enterprise users. Collaborating across engineering, UX, marketing, and legal teams, I drive content strategy, onboarding SOPs, and cross-functional documentation programs. I'm open to travel (up to 75%), comfortable coordinating across PST, MST, CST, and EST time zones, and dedicated to delivering high-quality documentation on schedule.

Available to hire

I’m a versatile technical writer and content strategist who thrives in remote work environments. I specialize in DITA/XML-based documentation, API and platform docs, knowledge bases, and editorial governance. I enjoy building clear tutorials, interactive examples, and scalable reference libraries for developers and enterprise users.

Collaborating across engineering, UX, marketing, and legal teams, I drive content strategy, onboarding SOPs, and cross-functional documentation programs. I’m open to travel (up to 75%), comfortable coordinating across PST, MST, CST, and EST time zones, and dedicated to delivering high-quality documentation on schedule.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Technical Writer at Pure Storage

May 1, 2025 - October 1, 2025

Collaborate with engineering and product teams to validate and document XML-based content management workflows. Develop Standard Operating Procedures (SOPs) for sales and engineering onboarding, establishing consistent testing and validation steps. Oversee Content Management System (CMS) version control practices, ensuring testing compliance and strict adherence to publishing standards.

Technical Writer at Microsoft

November 1, 2023 - April 1, 2025

Led documentation initiatives across cross-functional teams to prioritize content needs, achieving a 40% year-over-year growth in support documentation. Partnered with UI/UX and marketing teams to deliver clear, consistent user journeys and in-platform instructions. Leveraged HTML, DITA, XML, CSS, and JavaScript to embed interactive examples and code snippets, catering to diverse learning styles. Ensured compliance with Microsoft and internal style guides, resulting in a 20% reduction in editorial revisions. Created and managed cross-functional documentation for enterprise-level projects, collaborating effectively with engineering, marketing, and product stakeholders.

Technical Writer and Quality Assurance Tester at PlanetTogether

August 1, 2021 - October 1, 2023

Streamlined documentation workflows across multiple product lines, successfully cutting turnaround time by 25%. Partnered with marketing teams to produce high-impact user education campaigns, contributing to a 15% decrease in user churn. Managed internal content repositories and documented onboarding, sales, and technical support standards. Produced interactive guides using DITA, XML, and HTML/CSS to enhance user onboarding and education.