Available to hire
Hi, I’m Koket Fekadu, a detail-oriented Quality Analyst specializing in software QA with hands-on experience in functional, regression, and localization testing at Lionbridge. I excel at managing test cycles using Azure DevOps and qTest to ensure defect traceability and high-quality software releases.
I hold a Bachelor’s degree in Project Management from WSB University and know IT project coordination and risk management. I thrive in Agile environments, collaborating with cross-functional teams to deliver reliable, user-friendly software and continuously improve QA processes.
Language
English
Fluent
Work Experience
Quality Analyst (Software QA – Game Testing specialization) at Lionbridge
August 1, 2024 - PresentConducted functional, regression, smoke, and localization testing for pre-release software across multilingual platforms. Created, executed, and managed test cases in Azure DevOps and qTest. Identified, documented, and tracked defects, collaborating with developers for timely resolution. Delivered structured QA feedback that improved release stability and reduced post-launch issues by 18%. Participated in Agile ceremonies (sprint planning, daily stand-ups, retrospectives). Supported compliance and usability testing to meet international client requirements.
Customer Service Advisor at Capita
January 1, 2023 - July 1, 2023Delivered high-quality customer service to a wide range of users in a fast-paced environment. Managed billing queries, contract issues, and escalations, improving customer satisfaction. Developed skills in handling high-stress situations and collaborating with IT and back-office teams. Introduced process improvements that reduced query follow-up time by 15%.
Education
Bachelor’s Degree in Project Management at WSB University
January 11, 2030 - October 1, 2024Qualifications
Industry Experience
Software & Internet, Professional Services, Gaming, Financial Services
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