Available to hire
I am a detail-oriented professional with experience handling customer inquiries, resolving escalated issues, and supporting daily operations with a strong focus on accuracy and compliance. With my strong communication skills and ability to work effectively in fast-paced environments, I am committed to delivering the best service possible.
Skills
Experience Level
Expert
Language
English
Fluent
Work Experience
Internal Control/Compliance at BAPCCUL - Bamenda Police Cooperative Credit Union
October 1, 2020 - December 1, 2022Ensured operations adhered to rules and governance, assisted in fraud prevention and accurate reporting, monitored risks and implemented control measures, and supported audits and process improvement initiatives.
Customer Service & Digital Marketing Officer at HIGHUPWEB ACADEMY
March 1, 2023 - November 1, 2024Provided front line customer support to students via various platforms, responded to inquiries about courses and payments, supported digital marketing campaigns to increase student enrolment, and maintained a positive customer experience.
Customer Experience Manager at Makers Global Consulting MB
January 1, 2025 - December 1, 2025Reviewed and approved invoices, ensured compliance with company policies, worked with other departments to optimize payment processes, and was responsible for bookkeeping functions.
Education
Bachelor’s Studies at KSU (Kazimieras Simonavičius University)
January 1, 2026 - January 8, 2026Bachelor’s Degree at University of Yaoundé I
September 1, 2017 - December 1, 2020Qualifications
Industry Experience
Financial Services, Education, Professional Services
Skills
Experience Level
Expert
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