Available to hire
I am a technical analyst with a passion for delivering exceptional customer solutions. My experience spans across large-scale B2B SaaS and API transformation projects. I enjoy engaging with stakeholders and translating complex technical requirements into actionable solutions that enhance operational efficiency.
Experience Level
Work Experience
Customer Solutions Analyst at Royal Mail Group
September 1, 2024 - PresentManaging a combined portfolio of 90+ enterprise customers and high-security exam boards within a £600M B2B SaaS API migration project, ensuring SLA compliance and seamless solution transitions. Designed and implemented a centralised tracking and reporting system using Python and SQL.
Junior Tech Consultant at Ten10
July 1, 2024 - PresentCompleted 12 weeks of intensive training covering business analysis, Agile delivery, DevOps principles, and comprehensive software testing. Developed hands-on technical skills using various tools and methodologies.
Full Stack Developer Trainee at La Fosse Academy
September 1, 2023 - January 1, 2024Completed an intensive 12-week Full Stack Development Bootcamp, developing web applications and applying Agile methodologies to ensure high-quality outcomes.
Education
BSc (Hons) at University of Hull
January 1, 2020 - January 1, 2023Qualifications
Certified Cloud Practitioner
January 11, 2030 - December 1, 2025Certified Tester Foundation Level v4.0
January 11, 2030 - May 1, 2025Experience Level
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