Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm a dedicated and highly organized customer service professional with over 20 years of experience delivering high-quality service across healthcare, finance, and retail sectors. I excel at resolving issues with empathy and accuracy, and I thrive in dynamic, fast-paced environments. My strengths include problem-solving, compliance, and operational efficiency, with a strong focus on cultural competence and emotional intelligence. I'm looking to bring my versatile skills to a forward-thinking organization that values customer-focused service and operational excellence.…I'm a dedicated and highly organized customer service professional with over 20 years of experience delivering high-quality service across healthcare, finance, and retail sectors. I excel at resolving issues with empathy and accuracy, and I thrive in dynamic, fast-paced environments. My strengths include problem-solving, compliance, and operational efficiency, with a strong focus on cultural competence and emotional intelligence. I'm looking to bring my versatile skills to a forward-thinking organization that values customer-focused service and operational excellence.

Ihtisham Hussain

Graphic Designer, Brand Designer, Logo Designer, +2





I'm a dedicated and highly organized customer service professional with over 20 years of experience delivering high-quality service across healthcare, finance, and retail sectors. I excel at resolving issues with empathy and accuracy, and I thrive in dynamic, fast-paced environments. My strengths include problem-solving, compliance, and operational efficiency, with a strong focus on cultural competence and emotional intelligence. I'm looking to bring my versatile skills to a forward-thinking organization that values customer-focused service and operational excellence.…I'm a dedicated and highly organized customer service professional with over 20 years of experience delivering high-quality service across healthcare, finance, and retail sectors. I excel at resolving issues with empathy and accuracy, and I thrive in dynamic, fast-paced environments. My strengths include problem-solving, compliance, and operational efficiency, with a strong focus on cultural competence and emotional intelligence. I'm looking to bring my versatile skills to a forward-thinking organization that values customer-focused service and operational excellence.

Available to hire

I’m a dedicated and highly organized customer service professional with over 20 years of experience delivering high-quality service across healthcare, finance, and retail sectors. I excel at resolving issues with empathy and accuracy, and I thrive in dynamic, fast-paced environments.

My strengths include problem-solving, compliance, and operational efficiency, with a strong focus on cultural competence and emotional intelligence. I’m looking to bring my versatile skills to a forward-thinking organization that values customer-focused service and operational excellence.

Skills

Microsoft Office

CRM

Web Design

Experience Level

Microsoft Office

Expert

CRM

Expert

Web Design

Intermediate

Language

English

Fluent

Work Experience

Customer Service Advisor at National Health Service (NHS) Glasgow

March 1, 2017 - August 1, 2019

Delivered responsive patient-focused service via phone, email, and online platforms; provided multilingual support including translation for non-English speakers; resolved complaints with empathy and professionalism in a high-pressure setting; supported healthcare delivery improvements through efficient communication.

Customer Service Advisor at NSI Glasgow

November 1, 2014 - March 1, 2017

Provided banking-related administrative services, including document processing and customer onboarding; assisted clients with inquiries while ensuring strict adherence to financial compliance regulations; promoted customer acquisition strategies through relationship-building.

Assistant Manager at Shah’s Newsagents, Glasgow

August 1, 2001 - May 1, 2010

Led daily store operations, staff training, stock control, and sales planning; managed finance records and helped implement promotional campaigns; built a loyal customer base through quality service and efficient issue resolution.