I hold a university degree in Marketing and am currently pursuing a Master’s degree in Advanced Information Systems and Technologies. I have nearly four years of experience in IT operations and user-facing technical support, where I worked as the first point of contact for users and specialized in understanding, explaining, and documenting complex issues.

Cerghizan Darius

I hold a university degree in Marketing and am currently pursuing a Master’s degree in Advanced Information Systems and Technologies. I have nearly four years of experience in IT operations and user-facing technical support, where I worked as the first point of contact for users and specialized in understanding, explaining, and documenting complex issues.

Available to hire

I hold a university degree in Marketing and am currently pursuing a Master’s degree in Advanced Information Systems and Technologies. I have nearly four years of experience in IT operations and user-facing technical support, where I worked as the first point of contact for users and specialized in understanding, explaining, and documenting complex issues.

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Experience Level

Expert
Expert
Expert
Intermediate

Language

German
Advanced
English
Advanced

Work Experience

Service Desk Consultant at NTT DATA
May 1, 2019 - April 20, 2020
Bridge – Integrated customer services; Verified customer identity via phone for SIM and bank account activation; Escalated suspected fraud cases; Provided customer support via email and phone, managing technical issues and service requests; Identified applications, diagnosed user issues, and documented cases using internal knowledge records; Managed customer interactions via tickets and phone for technical issues and service requests; Contacted customers to resolve ticketed issues when needed.
Software Support Engineer at Blue IT
September 20, 2024 - Present
Handled a high volume of customer support tickets per week with high resolution rate; Maintained strong customer satisfaction through clear and effective communication; Worked closely with development teams to escalate and fix complex bugs.

Education

ITIL Foundation Certificate in IT Service Management at PeopleCert / IT Service Management
January 11, 2030 - January 8, 2026
Philosophy and Marketing at Lucian Blaga University of Sibiu
January 1, 2016 - January 1, 2020
Science - Advanced Information Systems and Technologies at Lucian Blaga University of Sibiu
January 1, 2022 - January 8, 2026

Qualifications

ITIL Foundation Certificate in IT Service Management
January 11, 2030 - January 8, 2026
Bachelor's Degree in Philosophy and Marketing
January 1, 2016 - January 1, 2020

Industry Experience

Software & Internet, Computers & Electronics, Professional Services