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I hold a university degree in Marketing and am currently pursuing a Master’s degree in Advanced Information Systems and Technologies. I have nearly four years of experience in IT operations and user-facing technical support, where I worked as the first point of contact for users and specialized in understanding, explaining, and documenting complex issues.…

Cerghizan Darius

Front-End Developer, Back-End Developer, Web Developer, +2

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I hold a university degree in Marketing and am currently pursuing a Master’s degree in Advanced Information Systems and Technologies. I have nearly four years of experience in IT operations and user-facing technical support, where I worked as the first point of contact for users and specialized in understanding, explaining, and documenting complex issues.…

Available to hire

I hold a university degree in Marketing and am currently pursuing a Master’s degree in Advanced Information Systems and Technologies. I have nearly four years of experience in IT operations and user-facing technical support, where I worked as the first point of contact for users and specialized in understanding, explaining, and documenting complex issues.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

German

Advanced

English

Advanced

Work Experience

Service Desk Consultant at NTT DATA

May 1, 2019 - April 20, 2020

Bridge – Integrated customer services; Verified customer identity via phone for SIM and bank account activation; Escalated suspected fraud cases; Provided customer support via email and phone, managing technical issues and service requests; Identified applications, diagnosed user issues, and documented cases using internal knowledge records; Managed customer interactions via tickets and phone for technical issues and service requests; Contacted customers to resolve ticketed issues when needed.

Software Support Engineer at Blue IT

September 20, 2024 - Present

Handled a high volume of customer support tickets per week with high resolution rate; Maintained strong customer satisfaction through clear and effective communication; Worked closely with development teams to escalate and fix complex bugs.