I’m a healthcare-qualified professional who loves blending patient care with data-driven improvement. Over the years I’ve grown from clinical nursing roles into quality assurance and training, always focusing on clear communication, cross-functional collaboration, and measurable outcomes. I’m energized by building scalable learning and process improvements that support teams, patients, and clients alike. In my recent work with TikTok, I’ve combined on-the-ground care experience with onboarding, coaching, and data analysis to drive better performance and smoother experiences for both internal teams and external stakeholders. I enjoy mentoring new teammates, leading by example, and finding practical solutions that balance people, data, and results.

Galina Volovich

I’m a healthcare-qualified professional who loves blending patient care with data-driven improvement. Over the years I’ve grown from clinical nursing roles into quality assurance and training, always focusing on clear communication, cross-functional collaboration, and measurable outcomes. I’m energized by building scalable learning and process improvements that support teams, patients, and clients alike. In my recent work with TikTok, I’ve combined on-the-ground care experience with onboarding, coaching, and data analysis to drive better performance and smoother experiences for both internal teams and external stakeholders. I enjoy mentoring new teammates, leading by example, and finding practical solutions that balance people, data, and results.

Available to hire

I’m a healthcare-qualified professional who loves blending patient care with data-driven improvement. Over the years I’ve grown from clinical nursing roles into quality assurance and training, always focusing on clear communication, cross-functional collaboration, and measurable outcomes. I’m energized by building scalable learning and process improvements that support teams, patients, and clients alike.

In my recent work with TikTok, I’ve combined on-the-ground care experience with onboarding, coaching, and data analysis to drive better performance and smoother experiences for both internal teams and external stakeholders. I enjoy mentoring new teammates, leading by example, and finding practical solutions that balance people, data, and results.

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Language

English
Fluent
Russian
Fluent
Hebrew (modern)
Fluent

Work Experience

Nurse, Primary Care Facility at Clalit Health Care Services
January 1, 2009 - January 1, 2014
Prioritized, managed and executed patients’ treatment while meeting tight daily deadlines and maintaining a customer-friendly attitude. Educated diabetic patients, contributing to a 31% increase in self-examination among patients.
Volunteer Road Safety Educator at Israeli High Schools
January 1, 2009 - January 1, 2012
Volunteered to educate Israeli high school students on road safety, contributing to community awareness and youth safety.
Quality Analyst at TikTok
January 1, 2023 - Present
Conducted high-volume data annotation and labeling, ensuring compliance with regulatory and legal requirements. Led quantitative and qualitative data analysis to identify trends and insights across policies and systems, driving process improvements.
Advertising Experience Specialist at TikTok
January 1, 2023 - Present
Facilitated weekly newborn care training sessions, significantly increasing parent confidence and reducing stress levels. Led onboarding and communications with non-Hebrew-speaking parents, leveraging language skills (Russian, English). Coordinated cross-functional onboarding to meet quarterly KPIs for service quality, QA accuracy, and timelines.

Education

Bachelor's degree in Nursing Studies at Tel Aviv University
January 1, 2012 - January 1, 2014
Certified Nurse Diploma at Tzfat Nursing School
January 1, 2009 - January 1, 2012
Bachelor's degree in Nursing Studies at Tel Aviv University
January 1, 2012 - January 1, 2014
Certified Nurse Diploma at Tzfat Nursing School
January 1, 2009 - January 1, 2012

Qualifications

Professional Lifeguard Diploma
January 1, 2013 - January 1, 2015
Professional Lifeguard Diploma
January 1, 2013 - January 1, 2015
Certified Nurse Diploma
January 1, 2009 - January 1, 2012

Industry Experience

Healthcare, Media & Entertainment, Professional Services, Education, Software & Internet