Mia Black

Led front-of-house and bar operations in a high-turnover hospitality environment. Supervised floor staff during service, coordinating task allocation, and customer flow. Handled opening and closing procedures, including POS management, cash handling, reconciliation, and end-of-day reporting. Oversaw inventory management and supplier ordering to ensure availability, cost control, and operational efficiency.

Coordinated bar, terrace, and hostel services in a fast-paced hospitality environment. Shared lead responsibilities for bar and kitchen operations, alternating between customer-facing service and operational oversight, including POS management, cash handling, end-of-day reconciliation and reporting, inventory management and ordering. Supervised workflow, prioritized tasks during peak hours, and ensured smooth coordination between team members. Delivered high standards of customer service while maintaining efficiency and compliance with venue procedures.

Supported an industry-leading travel technology company in increasing market share and revenue across identified key cities. Worked closely with internal market managers to assist with regional performance monitoring and market-level growth initiatives. Managed day-to-day B2B relationships with accommodation partners, serving as a primary point of contact. Liaised with both clients and end customers to resolve issues, maintain service quality, and strengthen long-term relationships.