Tahirah Davis

Client Service Advisor at John Paul

Managed and resolved a high volume of client requests, including aftersales support, returns, and complex complaints, via phone, email, and live chat. Proactively drove sales by advising clients on products and facilitating online orders, while identifying recurring software issues and client concerns to inform management. Trained and onboarded new hires and developed a comprehensive FAQ handbook that streamlined training and improved team readiness.

Expeditor at Vista

Directed kitchen operations by prioritizing orders and acting as the central liaison between kitchen staff and front-of-house teams to ensure timely and accurate service.

Cafe Manager & Lead Barista at The Bookstore and Kitchen

Led all daily cafe operations, including staff supervision, hiring, training, and inventory management. Fostered a positive team environment through open communication and weekly performance reports, keeping staff informed and engaged. Collaborated with the Chef de Cuisine and owner on strategic goals, including sales targets, supplier selection, and operational improvements.

Food Runner (Acting Expeditor) at Glass and Vine

Coordinated the accurate and efficient flow of food from the kitchen to the dining room, verifying order accuracy and communicating special instructions/allergies.