Nicole Baker

Guest Relations Specialist at P.F. Chang’s (Global Support Center)

Remote guest relations role handling inquiries, troubleshooting CRM and loyalty program, managing guest feedback via Emplifi, and assisting Marketing with guest communications and account management.

Call Specialist at ASD Answering Service for Directors

Provided customer service to callers, facilitated communication between customers and staff, documented calls, and maintained confidentiality.

Probation and Parole Intern at Department of Public Safety

Shadowed officers, helped manage caseloads, conducted intake, rode with officers, and prepared violation, absconding, and investigation reports using computer systems.

Volunteer Counselor at Camp Soar

Paired one-on-one with individuals with disabilities, providing daily living support and activities.

Seasonal Customer Service Representative at Petco

Checked out customers at the register and contributed to store organization and customer experience.