Experience Level
Language
English
Fluent
Work Experience
Customer Experience Specialist at CurrencyFair / Zai
October 1, 2022 - PresentDeliver high-quality fintech customer support, handling KYC verification, account queries, transactions, complaint resolution, and Trustpilot management while maintaining high customer satisfaction.
Priority Support Specialist at TELUS International
May 1, 2022 - September 1, 2022Provided priority-level support to high-value customers, resolving complex technical and account issues within SLA targets and documenting cases accurately in CRM systems.
Store Assistant at ALDI
September 1, 2021 - May 1, 2022Customer service, teamwork, and high-pressure retail experience.
Patient Scheduling Representative at RelateCare
February 1, 2021 - September 1, 2021Managed high-volume calls in a healthcare environment, scheduling appointments accurately while delivering empathetic and confidential customer support.
Technical Support Agent at Eishtec / Infosys BPN
September 1, 2018 - February 1, 2021Provided first-line technical support, diagnosing software and hardware issues, resolving queries efficiently, and consistently meeting quality and performance metrics.
Education
Qualifications
Leaving Certificate
January 11, 2030 - January 1, 2018PHECC Emergency First Responder / Cardiac First Responder (Community & Advanced)
January 11, 2030 - January 10, 2026COVID-19 National Service Medal (Civil Defence)
January 11, 2030 - January 10, 2026Leaving Certificate
January 11, 2030 - January 1, 2018Industry Experience
Financial Services, Software & Internet, Healthcare, Professional Services, Retail
Experience Level
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator today.