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I am a dynamic and service-driven professional with over 12 years of experience in banking and customer relationship management. I have spent my career at HSBC Bank in Dhaka, delivering exceptional customer experiences, managing client portfolios, and ensuring regulatory compliance. I am known for strong communication, team collaboration, and a proactive approach to problem-solving. I am currently pursuing a Master’s in Tourism Economics and Regional Development at the University of Algarve, Portugal. I’m open to opportunities in customer experience, administration, and hospitality—both in Portugal and in remote roles, and I welcome chances to apply my banking and client-focused expertise to new industries.…I am a dynamic and service-driven professional with over 12 years of experience in banking and customer relationship management. I have spent my career at HSBC Bank in Dhaka, delivering exceptional customer experiences, managing client portfolios, and ensuring regulatory compliance. I am known for strong communication, team collaboration, and a proactive approach to problem-solving. I am currently pursuing a Master’s in Tourism Economics and Regional Development at the University of Algarve, Portugal. I’m open to opportunities in customer experience, administration, and hospitality—both in Portugal and in remote roles, and I welcome chances to apply my banking and client-focused expertise to new industries.

Rini Raziun Tisha

Content Producer, Marketing Strategist, Project Manager, +3

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I am a dynamic and service-driven professional with over 12 years of experience in banking and customer relationship management. I have spent my career at HSBC Bank in Dhaka, delivering exceptional customer experiences, managing client portfolios, and ensuring regulatory compliance. I am known for strong communication, team collaboration, and a proactive approach to problem-solving. I am currently pursuing a Master’s in Tourism Economics and Regional Development at the University of Algarve, Portugal. I’m open to opportunities in customer experience, administration, and hospitality—both in Portugal and in remote roles, and I welcome chances to apply my banking and client-focused expertise to new industries.…I am a dynamic and service-driven professional with over 12 years of experience in banking and customer relationship management. I have spent my career at HSBC Bank in Dhaka, delivering exceptional customer experiences, managing client portfolios, and ensuring regulatory compliance. I am known for strong communication, team collaboration, and a proactive approach to problem-solving. I am currently pursuing a Master’s in Tourism Economics and Regional Development at the University of Algarve, Portugal. I’m open to opportunities in customer experience, administration, and hospitality—both in Portugal and in remote roles, and I welcome chances to apply my banking and client-focused expertise to new industries.

Available to hire

I am a dynamic and service-driven professional with over 12 years of experience in banking and customer relationship management. I have spent my career at HSBC Bank in Dhaka, delivering exceptional customer experiences, managing client portfolios, and ensuring regulatory compliance. I am known for strong communication, team collaboration, and a proactive approach to problem-solving.

I am currently pursuing a Master’s in Tourism Economics and Regional Development at the University of Algarve, Portugal. I’m open to opportunities in customer experience, administration, and hospitality—both in Portugal and in remote roles, and I welcome chances to apply my banking and client-focused expertise to new industries.

Skills

Microsoft Office

Microsoft Excel

Experience Level

Microsoft Office

Expert

Microsoft Excel

Expert

Language

English

Fluent

Portuguese

Beginner

Work Experience

Internship Trainee at Prime Bank Ltd

September 1, 2009 - January 31, 2010

Opened RFC D and N FCD accounts; processed dollar endorsements; issued and processed wage earners' endorsements.

Senior Customer Service Executive at HSBC Bank, Dhaka, Bangladesh

January 1, 2018 - January 31, 2020

Managed client relationships, resolved complex customer issues, and ensured service excellence. Conducted compliance reviews and financial reporting aligned with banking regulations. Supported audits, mutual fund valuations, and investor communications. Achieved consistent customer satisfaction ratings above 90%.

Sales and Service Specialist at HSBC Bank, Dhaka, Bangladesh

February 1, 2020 - August 31, 2022

Senior Customer Service Executive at HSBC Bank, Dhaka, Bangladesh

July 1, 2023 - May 31, 2025

Assisted international clients with visa processes and travel documentation; coordinated logistics, vendor management, and event operations for tourism activities; managed budgets and ensured seamless client communication. Supported marketing initiatives focused on promoting sustainable tourism in the Algarve.

Sales And Service Specialist at HSBC Bank

January 1, 2018 - January 1, 2020

Provided comprehensive end-to-end customer service, cross-selling, cash handling, clearing, and remittance operations. Ensured adherence to Bangladesh Bank guidelines and internal audit standards. Streamlined transaction processing, achieving a remarkable daily operational accuracy rate of 99.8%.

Senior Customer Service Executive at HSBC Bank

February 1, 2020 - August 1, 2022