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Language

English
Advanced
Spanish; Castilian
Fluent

Work Experience

Supervisor at Verizon Panama
January 1, 2025 - Present
Supervised 15 agents; audited calls; monitored performance; created action plans to improve numbers through coaching.
Value Member at Verizon Panama
January 1, 2024 - January 1, 2024
Managed sales for the Tech Support department.
Support Coach at Verizon Panama
May 1, 2024 - June 1, 2024
Took care and supported initial agents in training and nesting.
Agent at Verizon Panama
January 1, 2023 - December 31, 2023
Handled calls to help customers with bills, plan changes, and related tasks.
Au Pair at USA
January 1, 2022 - January 1, 2023
Babysitter for children in the United States for one year.
Swimming Coach / Trainer at Escuela de Natación Los Marlines
January 1, 2019 - May 1, 2022
Taught children aged 3-7 to swim in different styles; trained and improved the physical condition of children aged 8-15 at a competitive level.
Illustrator at Digicel Panama
January 1, 2020 - January 1, 2020
Created sticker pack for the Digicel application.

Education

High School Diploma at Montessori School
January 1, 2017 - January 1, 2019
Bachelor's in Audio Visual Production at Panamá University, Panamá
January 1, 2019 - January 1, 2023
Swimming Trainer at Escuela de Natación Los Marlines
January 1, 2019 - May 1, 2022

Qualifications

Advanced English (6 credits)
January 1, 2022 - January 1, 2022

Industry Experience

Media & Entertainment, Education, Professional Services, Software & Internet