I am an experienced hospitality professional with a long track record in international leisure, travel, and tourism. I specialize in catering, food & beverage, wine, and team leadership, and I thrive on training staff to deliver exceptional service. I’m known for strong operations know-how and a friendly, guest-focused approach that ensures customer satisfaction and smooth shipboard and on-site operations.

Joaquim Serrano Godinho

I am an experienced hospitality professional with a long track record in international leisure, travel, and tourism. I specialize in catering, food & beverage, wine, and team leadership, and I thrive on training staff to deliver exceptional service. I’m known for strong operations know-how and a friendly, guest-focused approach that ensures customer satisfaction and smooth shipboard and on-site operations.

Available to hire

I am an experienced hospitality professional with a long track record in international leisure, travel, and tourism. I specialize in catering, food & beverage, wine, and team leadership, and I thrive on training staff to deliver exceptional service.

I’m known for strong operations know-how and a friendly, guest-focused approach that ensures customer satisfaction and smooth shipboard and on-site operations.

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Language

Italian
Intermediate
English
Fluent
Spanish; Castilian
Intermediate
Portuguese
Fluent

Work Experience

Content Moderator at Conectys
May 1, 2021 - July 1, 2024
Live video review for a social media project (Italian market).
Head Waiter / Food & Beverage Supervisor at Princess Cruises
January 1, 2008 - March 1, 2020
Supervision, training and scheduling of shipboard food and beverage staff, customer service, promotion and sales of wines and other beverages as per onboard menu, participation and supervision during wine tasting, galley tour, culinary demonstration and other similar food and beverage events, monitoring and fulfilling guests' dietary requests.
Food Server at Princess Cruises
January 1, 1993 - January 1, 2008
Customer service and food service duties on board Princess Cruises, with progression to Head Waiter and F&B supervision.

Education

Secondary Education at Escola Secundaria de Sacavem
January 1, 1986 - January 1, 1992

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment, Other