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Hi, I’m Jana Eid, a freelance remote sales and customer service professional with a proven track record of strong communication, high closing rates, and delivering outstanding customer experiences. I excel at handling inquiries, building rapport, and guiding conversations to successful outcomes in fast-paced environments. Beyond client services, I edit videos for social media and ads, design brand visuals, and lead cross-functional projects. I’ve managed end-to-end post-production workflows, collaborated with creators, and helped brands scale with optimized content, data-backed funnels, and effective retention strategies. I work well with remote teams, maintain organized systems, and deliver high-quality results on tight deadlines.…Hi, I’m Jana Eid, a freelance remote sales and customer service professional with a proven track record of strong communication, high closing rates, and delivering outstanding customer experiences. I excel at handling inquiries, building rapport, and guiding conversations to successful outcomes in fast-paced environments. Beyond client services, I edit videos for social media and ads, design brand visuals, and lead cross-functional projects. I’ve managed end-to-end post-production workflows, collaborated with creators, and helped brands scale with optimized content, data-backed funnels, and effective retention strategies. I work well with remote teams, maintain organized systems, and deliver high-quality results on tight deadlines.

Jana Eid

Video Editor, Filmmaker, Content Creator, +7

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Hi, I’m Jana Eid, a freelance remote sales and customer service professional with a proven track record of strong communication, high closing rates, and delivering outstanding customer experiences. I excel at handling inquiries, building rapport, and guiding conversations to successful outcomes in fast-paced environments. Beyond client services, I edit videos for social media and ads, design brand visuals, and lead cross-functional projects. I’ve managed end-to-end post-production workflows, collaborated with creators, and helped brands scale with optimized content, data-backed funnels, and effective retention strategies. I work well with remote teams, maintain organized systems, and deliver high-quality results on tight deadlines.…Hi, I’m Jana Eid, a freelance remote sales and customer service professional with a proven track record of strong communication, high closing rates, and delivering outstanding customer experiences. I excel at handling inquiries, building rapport, and guiding conversations to successful outcomes in fast-paced environments. Beyond client services, I edit videos for social media and ads, design brand visuals, and lead cross-functional projects. I’ve managed end-to-end post-production workflows, collaborated with creators, and helped brands scale with optimized content, data-backed funnels, and effective retention strategies. I work well with remote teams, maintain organized systems, and deliver high-quality results on tight deadlines.

Available to hire

Hi, I’m Jana Eid, a freelance remote sales and customer service professional with a proven track record of strong communication, high closing rates, and delivering outstanding customer experiences. I excel at handling inquiries, building rapport, and guiding conversations to successful outcomes in fast-paced environments.

Beyond client services, I edit videos for social media and ads, design brand visuals, and lead cross-functional projects. I’ve managed end-to-end post-production workflows, collaborated with creators, and helped brands scale with optimized content, data-backed funnels, and effective retention strategies. I work well with remote teams, maintain organized systems, and deliver high-quality results on tight deadlines.

Skills

DaVinci Resolve Studio

Experience Level

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

CEO at Dropship Brand

January 1, 2024 - Present

Scaled the brand from launch to consistent monthly revenue with data-backed product testing; built streamlined operations including automated fulfillment and customer support systems; secured reliable supplier partnerships, improving delivery speed and accuracy; ran profitable ad campaigns across Meta, TikTok, and Google with strong ROAS; managed a remote team and implemented clear SOPs and KPIs for efficiency; expanded into new markets and platforms while maintaining high customer satisfaction.

Remote Sales & Customer Service Representative at Global BPO

January 1, 2024 - Present

Provided remote sales and customer service, handling inquiries, building rapport, driving conversions, and achieving monthly targets. Demonstrated strong objection handling and upselling techniques, contributing to improved customer retention and revenue growth. Proactively identified needs and offered suitable solutions in fast-paced environments.

Video Editor at Self-employed / Freelance

January 1, 2023 - Present

Freelance video editing and post-production for social media, ads, and long-form content. Delivered brand-aligned visuals using color grading, motion graphics, and sound design; managed full post-production workflow from raw footage to final export under tight deadlines; collaborated with creators and teams to translate ideas into polished, impactful content; optimized content for multi-platform distribution.

Video Editor at Freelance (Self-employed)

January 1, 2023 - Present

Edited high-quality videos for social media, ads, and long-form content with strong engagement. Improved viewer retention through clean cuts, storytelling, and pacing improvements. Delivered brand-aligned visuals using color grading, motion graphics, and sound design. Managed full post-production workflow from raw footage to final export under tight deadlines. Collaborated with creators and teams to translate ideas into polished content for multiple platforms.

Video Editor at Freelance (Self employed)

January 1, 2023 - Present

Edited high-quality videos for social media, ads, and long-form content; improved viewer retention through clean cuts, storytelling, and pacing; delivered brand-aligned visuals with color grading, motion graphics, and sound design; managed full post-production workflow from raw footage to final export; collaborated with creators and teams to translate ideas into polished, impactful content; optimized content for multi-platform performance; maintained efficient file organization and fast turnaround times.