Managed daily B2B and B2C communications; gathered qualitative user feedback from customer service channels; translated insights into actionable UX recommendations to improve store usability and boost conversions; tailored communications for diverse user groups (B2B vs B2C); drafted custom price quotes and guided users through product selection and store navigation; collaborated with senior designers to refine visual styles and ensure alignment with business goals.

UI/UX Designer Intern at Crafton Agency

April 20, 2025 - July 20, 2025

Gained hands-on experience in a dynamic agency environment; collaborated with senior designers to refine visual styles and ensure interfaces align with business objectives; contributed to website redesign initiatives for key clients such as Comarch and Automation Trader, focusing on visual consistency and usability.

E-commerce Specialist at SpecKable Research & Analytics

March 20, 2024 - Present

Usability testing and A/B testing; Frontend development (HTML, CSS/SCSS/Tailwind, JavaScript, React.js); Version control and workflows (Git, Trello); focused on delivering data-driven UX improvements and robust front-end interfaces.

E-commerce Specialist / UX Designer at Speckable Research & Analytics

March 20, 2024 - Present

Responsible for managing daily B2B and B2C sales operations and customer communications; collected and analyzed user feedback from customer service channels to identify friction points in the purchasing process; translated customer insights into actionable UX recommendations to optimize the store interface and increase conversion rates; bridged end-users and the technical team to improve platform usability; tailored communication strategies for diverse user groups (B2B vs B2C) to ensure a seamless service experience.