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I am an experienced educator and front office professional with a flexible approach and ability to adapt to any situation. I am reliable and organized team player with a positive attitude; a quick learner who works well under pressure. I am a committed individual with a strong work ethic who continually strives to advance in differing areas and always willing to undertake any training to build a career and build on existing skills.…I am an experienced educator and front office professional with a flexible approach and ability to adapt to any situation. I am reliable and organized team player with a positive attitude; a quick learner who works well under pressure. I am a committed individual with a strong work ethic who continually strives to advance in differing areas and always willing to undertake any training to build a career and build on existing skills.

Anna Kawa

Video Editor, Content Creator, Graphic Designer, +2

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I am an experienced educator and front office professional with a flexible approach and ability to adapt to any situation. I am reliable and organized team player with a positive attitude; a quick learner who works well under pressure. I am a committed individual with a strong work ethic who continually strives to advance in differing areas and always willing to undertake any training to build a career and build on existing skills.…I am an experienced educator and front office professional with a flexible approach and ability to adapt to any situation. I am reliable and organized team player with a positive attitude; a quick learner who works well under pressure. I am a committed individual with a strong work ethic who continually strives to advance in differing areas and always willing to undertake any training to build a career and build on existing skills.

Available to hire

I am an experienced educator and front office professional with a flexible approach and ability to adapt to any situation. I am reliable and organized team player with a positive attitude; a quick learner who works well under pressure.

I am a committed individual with a strong work ethic who continually strives to advance in differing areas and always willing to undertake any training to build a career and build on existing skills.

Skills

Microsoft Office

Salesforce

Experience Level

Microsoft Office

Expert

Salesforce

Expert

Language

Polish

Fluent

English

Fluent

Russian

Intermediate

Work Experience

Business Travel Consultant at Egencia (Business Travel Company)

January 1, 2022 - January 1, 2022

Organized end-to-end business travel services, including flight tickets, accommodation, and transportation; advised on visa and passport requirements; managed group and individual flight reservations using Amadeus; processed changes and reissues; resolved travel issues; maintained data accuracy and security; Salesforce system management.

Guest Service Agent/Reservation Agent at Victoria Warehouse Hotel

January 1, 2018 - January 1, 2020

Made reservations; managed Welcome system and databases; monitored reservation schedules, cancellations and no-shows; handled exchanges and refunds; collected payments and invoices; greeted arriving guests and coordinated check-in/check-out; answered calls/emails; sorted post; maintained logbook.

Front Desk Reservation Assistant at La Reserve Apart Hotel

January 1, 2017 - January 1, 2018

Created a friendly atmosphere, handled bookings, completed procedures on arrival and departure; chose rooms and handed over keys; prepared bills and processed payments; answered calls and emails; assisted guests with requests and local information; managed guest services.

Assistant Manager at Mind Retail Shop

January 1, 2016 - January 1, 2017

Managed and motivated teams to increase sales; oversaw recruitment and training; tracked stock and ordering; organized promotions and in-store events; addressed queries and complaints; analyzed sales figures and forecasted trends; monitored market trends and competitors; controlled budgets and produced reports.

Food and Beverage Assistant at Best Western Hotel

January 1, 2012 - January 1, 2015

Greeted customers, took reservations and inquiries; served food and drinks; took payments and resolved issues and complaints.