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I am a hospitality management professional with over five years of hands-on experience in business operations, budgeting, and guest services. I hold a Bachelor's degree in Business Administration with a focus on Hotel & Tourism Management, and I have led teams across F&B outlets, implemented digital ordering and inventory systems, and driven efficiency improvements. I excel at designing SOPs, developing branding and marketing strategies, and shaping spaces to enhance the customer experience. I enjoy training staff, optimizing workflows, and collaborating with vendors to deliver consistent service excellence.…I am a hospitality management professional with over five years of hands-on experience in business operations, budgeting, and guest services. I hold a Bachelor's degree in Business Administration with a focus on Hotel & Tourism Management, and I have led teams across F&B outlets, implemented digital ordering and inventory systems, and driven efficiency improvements. I excel at designing SOPs, developing branding and marketing strategies, and shaping spaces to enhance the customer experience. I enjoy training staff, optimizing workflows, and collaborating with vendors to deliver consistent service excellence.

Ario Panjiasmoro

Project Manager, Brand Designer, Web Designer, +2

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I am a hospitality management professional with over five years of hands-on experience in business operations, budgeting, and guest services. I hold a Bachelor's degree in Business Administration with a focus on Hotel & Tourism Management, and I have led teams across F&B outlets, implemented digital ordering and inventory systems, and driven efficiency improvements. I excel at designing SOPs, developing branding and marketing strategies, and shaping spaces to enhance the customer experience. I enjoy training staff, optimizing workflows, and collaborating with vendors to deliver consistent service excellence.…I am a hospitality management professional with over five years of hands-on experience in business operations, budgeting, and guest services. I hold a Bachelor's degree in Business Administration with a focus on Hotel & Tourism Management, and I have led teams across F&B outlets, implemented digital ordering and inventory systems, and driven efficiency improvements. I excel at designing SOPs, developing branding and marketing strategies, and shaping spaces to enhance the customer experience. I enjoy training staff, optimizing workflows, and collaborating with vendors to deliver consistent service excellence.

Available to hire

I am a hospitality management professional with over five years of hands-on experience in business operations, budgeting, and guest services. I hold a Bachelor’s degree in Business Administration with a focus on Hotel & Tourism Management, and I have led teams across F&B outlets, implemented digital ordering and inventory systems, and driven efficiency improvements.

I excel at designing SOPs, developing branding and marketing strategies, and shaping spaces to enhance the customer experience. I enjoy training staff, optimizing workflows, and collaborating with vendors to deliver consistent service excellence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Indonesian

Fluent

Korean

Beginner

Work Experience

Operational Manager at Tiong Bahru Kopitiam

January 1, 2024 - Present

Managed a thriving F&B business with 15+ staff. Introduced QR-code ordering and digital inventory system, improving efficiency by 40%. Oversaw all business operations including hiring, budgeting, marketing, and vendor relations.

Operational Manager & Head Kitchen at Chingoo Korean Resto

January 1, 2020 - Present

Hospitality Business Consultant at Freelance

January 1, 2013 - January 1, 2020

Analyzed existing business operation, service processes, and financial performance. Developed business models and concepts including SOPs, strategies, and branding efforts. Conducted market research, target demographics, and trends. Provided staff training on hospitality standards, service excellence, and operational efficiency. Designed or redesigned spaces to improve workflow and customer experience.

F&B Service & Cook Helper at Yas Viceroy Hotels & Resorts

January 1, 2012 - January 1, 2014

Greet & serve guests professionally. Ensure cleanliness & proper setup of workplace. Handle guest complaints or requests to ensure satisfaction. Operate coffee machine and other bar equipment. Manage stock and supplies. Assist chefs with basic food preparation. Follow Hygiene & safety standards at all times.

F&B Service & Barista at Bvlgari Hotels & Resorts, Bali - Indonesia

January 1, 2010 - January 1, 2011

Front Desk Receptionist & Housekeeping at Aryaduta Hotel managed by Hyatt International, Jakarta - Indonesia

January 1, 2008 - January 1, 2009

Handled guest check-in & check-out. Managed guest reservations. Addressed guest complaints or requests efficiently to ensure satisfaction. Cleaned guest rooms and public areas.