Trust & Safety Associate QA at Accenture Technology Solutions Sdn Bhd

Audited 80+ high-priority user safety cases monthly, achieving a consistent 100% quality audit score and mitigating platform risk in 95% of flagged content. Performed root cause analysis on recurring Indian market issues, leading a calibration that reduced related annotation errors by 15% within one month. Developed and led weekly calibration sessions for a 50-person team, improving policy adherence accuracy for Hindi content from 82% to 94% in a single quarter. Built a quality tracking dashboard in Power BI that automated reporting and reduced manual analysis time by five hours per week. Collaborated with Data Science to refine keyword flagging, increasing automated detection precision by 25% and reducing false positives for human review.

Research Associate, Org Behavior & Human Resource at Indian Institute of Management, Kozhikode

Designed and administered multi-stakeholder surveys and managed data pipelines (Qualtrics → SPSS/Excel), turning raw responses into clear evidence for program and policy decisions. Synthesised complex survey results and qualitative findings into executive-ready reports and presentations that guided program design and stakeholder engagement. Developed operational trackers and simple CRM tools to manage project timelines, partner communication, and participant intake, improving project delivery reliability. Assisted in building and maintaining Power BI dashboards for tracking KPIs and business metrics. Ran analyses to identify barriers and enablers for program penetration (segmentation by region, demographic, and behaviour), providing recommendations for targeted outreach and pilot rollouts.