Arsinia Khoury Pater Karoly
I'm an Account Manager with over 4 years of experience in sales, customer service, and digital marketing. I excel at managing client accounts, developing marketing strategies, and building long-term relationships.
About
I’m an Account Manager with over 4 years of experience in sales, customer service, and digital marketing. I excel at managing client accounts, developing marketing strategies, and building long-term relationships.
I am currently pursuing a Master’s in Supply Chain Management at MATE University in Godollo, Hungary (expected 2027), after earning a Bachelor’s in Business Administration from Tishreen University in Latakia, Syria (class of 2023).
- 6 years' experience
- Joined January 2026
Skills· 8
Languages
- ArabicFluent
- EnglishAdvanced
- ArmenianAdvanced
Industry experience
- Professional Services
- Transportation & Logistics
- Media & Entertainment
- Education
- Software & Internet
- Retail
Work experience· 5 roles
Manage and grow client projects, act as the main client contact, address inquiries, and ensure smooth project handovers. Analyze client behavior, forecast sales, and identify upselling opportunities. Coordinate with project managers to deliver projects on time and meet client requirements. Identify and resolve client concerns to maintain service continuity and trust.
Processed waybills for shipments and ensured details were accurate. Monitored checkpoints to keep packages moving smoothly. Resolved 50+ daily customer inquiries via phone, email, and chat, achieving a 95% customer satisfaction rate. Maintained records of customer interactions and collaborated with other teams to solve problems. Followed company guidelines to explain services, pricing, and shipping rules.
Drove internal marketing brainstorming to build marketing plans for clients. Managed enterprise customers across E‑commerce, IT, E‑Services, Restaurant, and Hospitality. Conducted market research to identify potential clients and signed contracts for marketing services. Oversaw the execution of marketing campaigns for clients.
Education
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