Video Editor (Freelance) at Self-Employed / Freelance

Freelance video editor producing short-form social media videos, podcasts, and reels optimized for Instagram and digital platforms. Responsible for storytelling, pacing, and beat-matching to increase viewer retention; editing with captions, transitions, and timing; delivering platform-ready exports using Adobe Premiere Pro and CapCut.

Travel Advisor (Live Chat) at 5CA

Provided travel support and live chat assistance. Handled bookings and travel changes, delivered professional, on-brand communication under time pressure; used Sabre & Amadeus systems in a fast-paced environment; maintained SLA compliance and documented cases. Identified recurring issues to improve operational workflows.

Back-Office Clerk at Du Telecommunications

Handled back-office duties, maintained workflows and documentation; supported customer accounts, processed inquiries; ensured accuracy and timely reporting.