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Hi, I’m Christian Hetzler, a Certified ScrumMaster (CSM) and Project Management Professional (PMP) with five years of experience in digital production, client success, and leadership. I excel at guiding cross-functional teams through complex projects, keeping scope, timelines, and budgets in check while delivering creative, gamified, and experiential digital experiences. I’m passionate about servant leadership and collaboration, empowering every stakeholder—from developers to executives—throughout the project lifecycle. I thrive on removing bottlenecks, aligning priorities, and delivering measurable results that drive business outcomes.…Hi, I’m Christian Hetzler, a Certified ScrumMaster (CSM) and Project Management Professional (PMP) with five years of experience in digital production, client success, and leadership. I excel at guiding cross-functional teams through complex projects, keeping scope, timelines, and budgets in check while delivering creative, gamified, and experiential digital experiences. I’m passionate about servant leadership and collaboration, empowering every stakeholder—from developers to executives—throughout the project lifecycle. I thrive on removing bottlenecks, aligning priorities, and delivering measurable results that drive business outcomes.

Christian Hetzler

Production Manager, Creative Producer, Content Producer, +2

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Hi, I’m Christian Hetzler, a Certified ScrumMaster (CSM) and Project Management Professional (PMP) with five years of experience in digital production, client success, and leadership. I excel at guiding cross-functional teams through complex projects, keeping scope, timelines, and budgets in check while delivering creative, gamified, and experiential digital experiences. I’m passionate about servant leadership and collaboration, empowering every stakeholder—from developers to executives—throughout the project lifecycle. I thrive on removing bottlenecks, aligning priorities, and delivering measurable results that drive business outcomes.…Hi, I’m Christian Hetzler, a Certified ScrumMaster (CSM) and Project Management Professional (PMP) with five years of experience in digital production, client success, and leadership. I excel at guiding cross-functional teams through complex projects, keeping scope, timelines, and budgets in check while delivering creative, gamified, and experiential digital experiences. I’m passionate about servant leadership and collaboration, empowering every stakeholder—from developers to executives—throughout the project lifecycle. I thrive on removing bottlenecks, aligning priorities, and delivering measurable results that drive business outcomes.

Available to hire

Hi, I’m Christian Hetzler, a Certified ScrumMaster (CSM) and Project Management Professional (PMP) with five years of experience in digital production, client success, and leadership. I excel at guiding cross-functional teams through complex projects, keeping scope, timelines, and budgets in check while delivering creative, gamified, and experiential digital experiences. I’m passionate about servant leadership and collaboration, empowering every stakeholder—from developers to executives—throughout the project lifecycle. I thrive on removing bottlenecks, aligning priorities, and delivering measurable results that drive business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Intermediate

Work Experience

Senior Technical Producer at Cheil USA

February 1, 2025 - Present

Led as Scrum Master for a team of 8 developers across 5 ongoing digital projects; facilitated Agile methodologies; tracked deliverables with Jira, GitHub, and Teams. Supervised and mentored 10 junior producers, defining roles and conducting weekly 1:1 sessions. Facilitated cross-functional collaboration using Mural and Google Workspace; developed RACI charts and project charters to align priorities, scope, budgets, timelines, and dependencies. Identified and reduced operational bottlenecks by 23% via process mapping and burndown charts. Prepared and presented weekly project reports to C-suite stakeholders using PowerPoint, summarizing status, metrics, risks, and recommended adjustments.

Technical Producer at Cheil USA

August 1, 2024 - February 1, 2025

Led a team of 3 IT support specialists and 2 developers to create a company-wide help ticketing system for IT, HR, and Office Administration departments integrating Kanboard, Outlook, and a custom microsite. Managed lifecycle of 2,000+ IT help tickets; defined priorities, statuses, and best practices by writing SOPs and acting as liaison between requestors and IT; achieved an 87% increase in responsiveness and 103% increase in ticket resolution rates. Tracked 30,000+ internal hardware/software assets using EZOfficeInventory and managed a $1M technology budget for procurement, upgrades, and maintenance.

Digital Producer at Cheil USA

July 1, 2023 - August 1, 2024

Contributed to go-to-market strategy for a 1,000-person brand ambassador program; oversaw community management via Discord across 3 servers; managed 200+ MailChimp campaigns; developed 500+ content briefs with copywriters and production staff using Adobe Creative Cloud. Coordinated content creation review of 10,000+ social posts, ensuring engagement goals and legal compliance; resulted in millions of engagements, impressions, and reach across Instagram, TikTok, YouTube, Twitch, X, Reddit, and Samsung.com.

Product Specialist at SimplePractice

February 1, 2023 - July 1, 2023

Provided customer support for SaaS product by resolving 600+ help tickets in Zendesk; achieved 98% customer satisfaction ratings.

Community Manager at Wonder Works Studio

April 1, 2022 - September 1, 2022

Grew a community of 25,000 gamers in Discord across 5 servers by 47% through strategic community engagement.

Gaming and Technology Specialist at Children’s Health

September 1, 2021 - July 1, 2022

Developed gamified psychosocial programs for 400+ pediatric patients, improving sentiment ratings of hospitalization experience by 87%.

Certified Child Life Specialist at OU Health

February 1, 2021 - September 1, 2021

Created psychosocial initiatives for 3,000+ pediatric patients, improving sentiment ratings of hospitalization experience by 22%.