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I am a hardworking, resourceful and ambitious tri-lingual entrepreneur who has gained extensive skills through work experience in Argentina, Luxembourg, Spain and Malta. I'm a fast learner with deep knowledge of project management and client relationship management.…

Delfina Platone

Project Manager, Designer, Brand Designer, +1

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I am a hardworking, resourceful and ambitious tri-lingual entrepreneur who has gained extensive skills through work experience in Argentina, Luxembourg, Spain and Malta. I'm a fast learner with deep knowledge of project management and client relationship management.…

Available to hire

I am a hardworking, resourceful and ambitious tri-lingual entrepreneur who has gained extensive skills through work experience in Argentina, Luxembourg, Spain and Malta.

I’m a fast learner with deep knowledge of project management and client relationship management.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Italian

Fluent

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Fraud Analyst L4 at Adevinta Spain

January 1, 2023 - Present

KYC verification and ID control; analyze data to deliver quality risk analysis on customer behavior; monitor for phishing, fraud, MngoPay, cyberbullying, nudity, counterfeits, illegal items, devices, and geolocation; resolve payment issues including failures and discrepancies; analyze customer feedback to identify trends and propose improvements; maintain detailed records of interactions and resolutions; collaborate with compliance and product teams; manage and prioritize multiple support tickets to ensure timely and accurate responses.

Account Manager Executive B2B at Simple 2Pay | Digital Crypto Pay Solutions

March 1, 2025 - Present

Led and managed the B2B support team; set and tracked KPIs and OKRs to ensure high performance and goal alignment; oversaw daily tracking of pay-ins and payouts to ensure accuracy and timely execution; main point of contact for issuer resolution with clients and PSPs; conducted fraud investigations; managed KYC/KYB processes using SumSub for client verification and regulatory compliance; onboarded new partners; coordinated integration testing to ensure seamless system connectivity; handled bank reconciliations; contributed to growth of the B2B portfolio through proactive client onboarding and issue resolution.