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I am a Master of Commerce student at the University of Western Australia, focusing on marketing. I bring practical experience across customer service, hospitality, and community engagement, having worked with Myer, Brika, and government internships to deliver excellent service, drive engagement, and support cross-department collaboration. I thrive in fast-paced environments, enjoy solving problems, and am passionate about marketing, content creation, and digital communications. I am excited to apply my teamwork, analytical skills, and people-first approach to roles in marketing and customer experience within retail, government, and non-profit sectors.…I am a Master of Commerce student at the University of Western Australia, focusing on marketing. I bring practical experience across customer service, hospitality, and community engagement, having worked with Myer, Brika, and government internships to deliver excellent service, drive engagement, and support cross-department collaboration. I thrive in fast-paced environments, enjoy solving problems, and am passionate about marketing, content creation, and digital communications. I am excited to apply my teamwork, analytical skills, and people-first approach to roles in marketing and customer experience within retail, government, and non-profit sectors.

Zeyu Zhou (Jason)

Content Creator, Marketing Strategist, Digital Marketer, +2

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I am a Master of Commerce student at the University of Western Australia, focusing on marketing. I bring practical experience across customer service, hospitality, and community engagement, having worked with Myer, Brika, and government internships to deliver excellent service, drive engagement, and support cross-department collaboration. I thrive in fast-paced environments, enjoy solving problems, and am passionate about marketing, content creation, and digital communications. I am excited to apply my teamwork, analytical skills, and people-first approach to roles in marketing and customer experience within retail, government, and non-profit sectors.…I am a Master of Commerce student at the University of Western Australia, focusing on marketing. I bring practical experience across customer service, hospitality, and community engagement, having worked with Myer, Brika, and government internships to deliver excellent service, drive engagement, and support cross-department collaboration. I thrive in fast-paced environments, enjoy solving problems, and am passionate about marketing, content creation, and digital communications. I am excited to apply my teamwork, analytical skills, and people-first approach to roles in marketing and customer experience within retail, government, and non-profit sectors.

Available to hire

I am a Master of Commerce student at the University of Western Australia, focusing on marketing. I bring practical experience across customer service, hospitality, and community engagement, having worked with Myer, Brika, and government internships to deliver excellent service, drive engagement, and support cross-department collaboration.

I thrive in fast-paced environments, enjoy solving problems, and am passionate about marketing, content creation, and digital communications. I am excited to apply my teamwork, analytical skills, and people-first approach to roles in marketing and customer experience within retail, government, and non-profit sectors.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

English

Advanced

Work Experience

Myer Customer Services and Selling Team Member (Childrenswear & Toys) at Myer

October 1, 2025 - Present

Consistently exceeded KPIs including membership scan and registration rates, customer satisfaction scores, and hourly sales targets. Delivered high-quality customer service, assisting families with product selection, size guidance, and tailored recommendations to maximise purchase confidence. Supported hourly sales targets and transaction volume during peak trading periods. Promoted Myer’s loyalty program with high conversion rates for member sign-ups and scans. Collaborated within a fast-paced retail team to ensure stock availability and efficient service flow. Acted as frontline brand ambassador upholding Customer First standards and enhancing overall customer experience.

Brika Waiter (promoted from Food and Beverage Attendant) at Brika

October 1, 2024 - Present

Enhanced customer satisfaction through upselling, menu recommendations, and personalized interactions aligned with Brika’s service strategy. Frontline brand representative ensuring service delivery reflected market positioning. Resolved complex customer issues efficiently while maintaining professionalism and a customer-first attitude. Supported service flow across 100+ tables per shift, collaborating with kitchen and bar teams to minimize service gaps and uphold service quality.

Communication Intern – Specialist Child Protection Unit (Head Office) at Department of Communities (Western Australia State Government)

June 1, 2025 - July 31, 2025

Supported the Signs of Safety 2025 project team in preparing for a state-wide learning event, including participants presentation coordination and logical content development. Developed internal marketing materials, including PowerPoint presentations, visual assets, online form designing, and multimedia support, aligned with public sector communication standards. Contributed to cross-team collaboration and stakeholder communication across districts, strengthening messaging consistency from headquarters. Gained insight into government communications strategy, community engagement, and public service values through real-world project delivery.