Hi! I'm Hamza, a results-driven Business Development and Client Services Specialist with over five years of experience in various sales, onboarding, and customer support roles. I thrive on building long-term relationships and delivering tailored solutions to meet client needs. I take pride in improving onboarding efficiencies and ensuring top-tier client satisfaction through proactive engagement and support. Based in Lahore, I have a strong background working with U.S.-based markets, and I'm passionate about driving growth and enhancing customer experiences. I find joy in collaborating with others and mentoring teammates to achieve their full potential. Let's connect and explore how we can work together to create value!…

Hamza Bilal Butt

Hi! I'm Hamza, a results-driven Business Development and Client Services Specialist with over five years of experience in various sales, onboarding, and customer support roles. I thrive on building long-term relationships and delivering tailored solutions to meet client needs. I take pride in improving onboarding efficiencies and ensuring top-tier client satisfaction through proactive engagement and support. Based in Lahore, I have a strong background working with U.S.-based markets, and I'm passionate about driving growth and enhancing customer experiences. I find joy in collaborating with others and mentoring teammates to achieve their full potential. Let's connect and explore how we can work together to create value!…

Available to hire

Hi! I’m Hamza, a results-driven Business Development and Client Services Specialist with over five years of experience in various sales, onboarding, and customer support roles. I thrive on building long-term relationships and delivering tailored solutions to meet client needs. I take pride in improving onboarding efficiencies and ensuring top-tier client satisfaction through proactive engagement and support.

Based in Lahore, I have a strong background working with U.S.-based markets, and I’m passionate about driving growth and enhancing customer experiences. I find joy in collaborating with others and mentoring teammates to achieve their full potential. Let’s connect and explore how we can work together to create value!

See more

Language

English
Fluent
Urdu
Fluent

Work Experience

Carrier Relations Specialist at Claims Services International (CSI)
October 1, 2024 - Present
Conduct daily outbound calls to U.S.-based moving companies to promote CSI’s claims and complaint management software. Manage complete sales cycle — from lead qualification to CRM setup, billing activation, and dashboard walkthroughs. Deliver live onboarding demos and personalized training to improve client engagement and platform usage.
Customer Onboarding Specialist / Chat Support at Claims Services International (CSI)
August 1, 2023 - September 1, 2024
Assisted customers filing claims via CSI’s online portal, handling 100+ daily chat interactions with <5-second response time. Guided users through portal navigation and claim submission, ensuring seamless onboarding experiences. Supported email and voice inquiries, improving customer satisfaction and turnaround time.
Sr. Business Development Officer at Restaurant Passion
February 1, 2023 - September 1, 2024
Prospected restaurant owners across the U.S. using Google and Lighthouse analysis to identify website improvement opportunities. Pitched custom web development and digital marketing services, closing multiple high-value contracts. Specialized in outreach automation, compliance review, and tailored pitch strategies.
Sr. Business Development Officer at HD Staffing Solutions
April 1, 2022 - July 1, 2024
Built and maintained client relationships, offering customized staffing and outsourcing solutions. Closed multiple contracts through consultative selling, driving consistent revenue growth.
Inside Sales Representative (Part-Time) at MoveAcademy
September 1, 2021 - May 1, 2022
Conducted outbound sales for online learning programs targeting international students. Delivered live demos and managed CRM follow-ups to ensure conversion and retention.
Business Development Team Lead at TradingPost Group
April 1, 2021 - March 1, 2022
Led a B2B sales team focusing on U.S. markets; created and implemented lead generation strategies. Mentored team members, achieving monthly and quarterly KPIs through performance optimization.
Business Development Executive at TradingPost Group
October 1, 2020 - March 1, 2021
Conducted market research and prospecting for digital service clients in the U.S. Contributed to pipeline growth and regional business expansion.
Executive Sales Representative at EMS
November 1, 2019 - October 1, 2020
Executed telecom B2B/B2C sales, consistently achieving and surpassing monthly targets.
Dispatch SL / Chat & Voice Support Agent at Mindbridge Pvt. Ltd.
June 1, 2019 - October 1, 2019
Handled 200+ daily live chats for Foodpanda riders (Singapore & Philippines), maintaining <5-second SLA. Delivered multi-channel support (chat, voice, email) ensuring smooth rider operations.
Customer Service Representative at H2O Wireless (AT&T Network)
April 1, 2018 - June 1, 2019
Assisted customers with SIM activations, plan upgrades, billing, and technical configurations. Delivered high-quality support via phone, chat, and email, improving overall customer retention.

Education

Bachelor’s in Computer Science (BSCS) at University of South Asia
January 11, 2030 - January 13, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Software & Internet

Hire a Extra

We have the best extra experts on Twine. Hire a extra in Lahore today.