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I am a hospitality professional with 5+ years of experience in front office operations, guest services, and leadership roles in luxury hotel settings. I have a proven track record of boosting guest satisfaction, driving revenue through upselling, and ensuring operational excellence. I am proficient with hotel systems including FSPMS, MARSHA, and GXP, and I am committed to delivering exceptional guest experiences while building efficient, motivated teams. I excel at collaborating across departments to deliver seamless service, resolving issues on first contact, and using data to optimize performance. I am dedicated to continuous improvement and elevating brand standards through people development and guest-centric service.…I am a hospitality professional with 5+ years of experience in front office operations, guest services, and leadership roles in luxury hotel settings. I have a proven track record of boosting guest satisfaction, driving revenue through upselling, and ensuring operational excellence. I am proficient with hotel systems including FSPMS, MARSHA, and GXP, and I am committed to delivering exceptional guest experiences while building efficient, motivated teams. I excel at collaborating across departments to deliver seamless service, resolving issues on first contact, and using data to optimize performance. I am dedicated to continuous improvement and elevating brand standards through people development and guest-centric service.

Samantha Charangwa

Project Manager, Designer, Brand Designer, +2

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I am a hospitality professional with 5+ years of experience in front office operations, guest services, and leadership roles in luxury hotel settings. I have a proven track record of boosting guest satisfaction, driving revenue through upselling, and ensuring operational excellence. I am proficient with hotel systems including FSPMS, MARSHA, and GXP, and I am committed to delivering exceptional guest experiences while building efficient, motivated teams. I excel at collaborating across departments to deliver seamless service, resolving issues on first contact, and using data to optimize performance. I am dedicated to continuous improvement and elevating brand standards through people development and guest-centric service.…I am a hospitality professional with 5+ years of experience in front office operations, guest services, and leadership roles in luxury hotel settings. I have a proven track record of boosting guest satisfaction, driving revenue through upselling, and ensuring operational excellence. I am proficient with hotel systems including FSPMS, MARSHA, and GXP, and I am committed to delivering exceptional guest experiences while building efficient, motivated teams. I excel at collaborating across departments to deliver seamless service, resolving issues on first contact, and using data to optimize performance. I am dedicated to continuous improvement and elevating brand standards through people development and guest-centric service.

Available to hire

I am a hospitality professional with 5+ years of experience in front office operations, guest services, and leadership roles in luxury hotel settings. I have a proven track record of boosting guest satisfaction, driving revenue through upselling, and ensuring operational excellence. I am proficient with hotel systems including FSPMS, MARSHA, and GXP, and I am committed to delivering exceptional guest experiences while building efficient, motivated teams.

I excel at collaborating across departments to deliver seamless service, resolving issues on first contact, and using data to optimize performance. I am dedicated to continuous improvement and elevating brand standards through people development and guest-centric service.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Work Experience

Front Office Leadership Intern at JW Marriott Charlotte

January 1, 2023 - January 1, 2024

Directed front desk operations for a 300+ room luxury hotel, improving check-in/out efficiency and guest flow. Performed night audit duties, balancing daily transactions, verifying room rates, and preparing end-of-day financial and occupancy reports. Supported revenue management through accurate posting of charges and folio reconciliations. Mentored 5+ team members, reducing service issues by 15% and improving training outcomes. Achieved a 10% lift in guest satisfaction by resolving 95% of concerns on first contact. Generated $20k+ in upsell revenue by identifying guest needs and recommending value-added services. Coordinated with housekeeping and F&B to ensure seamless guest service delivery, contributing to a 100% brand audit score; recognized as Associate of the First Quarter.

Office Administrator at Extreme Car and Truck Hire

January 1, 2023 - January 1, 2023

Oversaw office operations including scheduling, invoicing, and customer relations to improve workflow. Reduced billing discrepancies by 30% through standardized financial documentation. Improved daily client service rate by 20% through enhanced appointment systems. Strengthened customer loyalty through consistent, high-quality front-line service.

Travel Consultant at New Dimensions Adventure

January 1, 2022 - January 1, 2023

Customized travel solutions for 150+ clients with a 98% booking accuracy rate. Boosted client retention by 25% via tailored itinerary planning and superior customer engagement. Coordinated international bookings and documentation with attention to compliance and client needs. Streamlined internal processes to reduce booking times by 15%.

Hospitality Intern at Devine International Travel

January 1, 2020 - January 1, 2021

Supported conferences and events with up to 200 guests, contributing to smooth execution. Assisted front desk with reservations and customer queries, improving operational response time. Built foundational experience in multitasking, guest engagement, and office support roles.