Available to hire
I have a background in customer service, payments, AML, streaming, and KYC within the iGaming industry. I bring a strong attention to detail and well-developed analytical and problem-solving abilities.
I’m committed to continuous learning and professional growth, focused on enhancing payment operations and maintaining regulatory compliance. I’m a proactive, collaborative team player with a results-driven mindset.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Junior Payment Product Specialist at Hero Gaming
September 1, 2025 - PresentAnalyse payment performance and user behaviour, liaise with PSPs for integration of new payment methods and providers, fine-tune gateway configurations, conduct end-to-end testing, resolve technical escalations, gather feedback for product improvements, maintain PSP relationships and documentation.
Creator Stage Team Member at PLAYCON
October 1, 2024 - PresentSupport PLAYCON events in Malta, engaging gaming enthusiasts and driving community growth.
Twitch Streamer at Twitch
September 1, 2018 - PresentCreate and stream content for audience engagement and grow social media presence.
Payments Specialist at Payments Innovation Ltd
October 1, 2021 - September 30, 2025Monitor payment performance, resolve deposits and technical questions, support development of payment solutions, manage API credentials, and coordinate with engineering to deliver features and resolve issues.
Streamer at Livespins
September 1, 2024 - December 31, 2024Live-stream content creation to engage audiences and promote offers.
Content Creator at SiGMA World iGaming
October 1, 2022 - August 31, 2023Create iGaming content and contribute to media output and event coverage.
Casino Streamer at PlayersBest Inc
April 1, 2021 - April 30, 2022Host casino game streams, interact with viewers, drive traffic, and promote offers.
Fraud Analyst at Truevo
July 1, 2020 - September 30, 2021Monitor fraud and AML/CFT compliance, investigate alerts, maintain investigation records and ensure regulatory adherence.
Payment, Risk & Fraud Analyst at IBA Entertainment Ltd
February 1, 2020 - May 31, 2020Monitor accounts for suspicious activity, handle deposits/withdrawals, verify documents, and process PSP transfers.
Payments & Risk Analyst at Casumo
October 1, 2019 - January 31, 2020Process withdrawals, manage KYC, risk assessment, PSP funding, and cross-department collaboration to improve payment systems.
Payments Agent at Arringo
April 1, 2019 - October 31, 2019Process deposits/withdrawals, perform KYC on Bitcoin transactions, escalate issues, and improve internal systems.
Compliance/KYC Team Leader at Betfair
February 1, 2018 - April 30, 2019Lead compliance/KYC team, set goals, hire/train, ensure guideline compliance, and conduct team meetings.
Senior Customer Service Agent at Betfair
July 1, 2016 - January 31, 2018Provide technical support, resolve complex customer issues, and build customer relationships.
Bartender at Peppi's Restaurant
May 1, 2014 - July 31, 2016Provide customer service, maintain bar operations and upsell, and ensure satisfaction in a busy environment.
Crew Member at Subway
June 1, 2011 - May 31, 2013Provide healthy food options and customer service; prep goods and maintain sanitation and sales service.
Education
High School Diploma at St. Michael Foundation
January 1, 2004 - January 1, 2012Qualifications
Industry Experience
Gaming, Software & Internet, Media & Entertainment, Financial Services, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Hire Tyler Franssen today
To get started post up your job and then invite Tyler Franssen to your job.